Patient Account Representative Jobs

BECOME AN INNOVIVER!

Are you interested in building a meaningful career? At Innovive Health, our mission is to provide best-in-class home healthcare services to patients with chronic behavioral health issues and complex medical needs. With us, you will find people that share your passion for helping others. Our team is made up of skilled caregivers, nurses, therapists, and operations staff who collaborate to create innovative technology, and data-driven solutions while ensuring the best outcomes for our patients.

POSITION SUMMARY:

The Account Representative plays a critical role in building successful and sustainable relationships with our physician referral sources. The Representative is responsible for the facilitation and management of our referral sources to ensure strong partnerships as well as proper signing and return of the essential plan of care documentation (orders). The Representative will be responsible for effectively and consistently managing and following up on their designated accounts.

What you'll do:

• Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment
• Acts as a liaison between providers and our clinical staff to facilitate timely return and processing of patient documentation
• Conducts regular outreach to physician referral sources requesting for completion of essential documentation (i.e. signed plan of care).
• Performs additional duties and responsibilities as deemed necessary
• Educates referral sources on proper order return procedures and explains the purpose of orders when sharing mutual patients
• Promotes/educates referral sources on the use of electronic signature tools
• Data entry as necessary
• Attends and actively participates in required meetings, including Physicians Orders check-in meetings, internal growth meetings, staff meetings, community events, etc

What you need:

• Strong organizational and note-taking skills to manage patient documentation and maintain HIPAA compliance
• Associate’s degree required
• Understanding of Microsoft Excel for inter-departmental documents
• Minimum of 1 years experience in a business setting

Preferred Experience & Education:

• In-depth experience with a CRM solution such as Salesforce
• Healthcare experience preferred
• Bachelor’s degree
• Experience and training as a Licensed Practical Nurse (LPN) preferred

We believe our employees are our greatest asset! What we offer:

• Daily Pay - voluntary benefit that gives you access to earned pay
• Excellent career growth opportunities
• Wellness program
• Comprehensive benefits package includes medical, dental, vision, disability, and life insurance
• Tuition reimbursement
• 24 days of paid time off
• 401k with company match
• Paid Company Holidays

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.