Health Care Assistant - Patient Access Family Planning

Signing Bonus: $700*

• $200 on first pay and then $500 on first pay following successful completion of 90 days.

Must still be employed, full/part-time, and in good standing at the time of each payout.

Payments are prorated for part-time hires.

As a socially responsible health care employer and provider, we require our associates to show proof of annual influenza and COVID-19 vaccinations unless approved exemption is provided. Additional information will be provided by HR upon hire.

Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as a full-time (37.5 hours per week) Health Care Assistant - Patient Access to serve our patients at our Franklinton Health Center.

SUMMARY

The Health Care Assistant I - Patient Access performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. Provides general health and contraceptive information to clients and performs clerical functions, while ensuring quality client care and excellent customer service. The Health Care Assistant provides direct services in family planning and is responsible for customer service skills in person and on the telephone. Must be pleasant, courteous and helpful. Requires an understanding of, and commitment to, quality healthcare and excellence in customer service and the ability to practice these values in relation with internal and external customers. Supports the revenue cycle through accurately and effectively managing cash collections, verifications, sliding fee scale, daily closing procedures, charge closing procedures, and other related processes.

WHY YOU SHOULD JOIN?

Our Mission

We protect, promote, and provide empowered health care for people throughout Ohio.

• We maintain responsible business practices
• We are committed to a diverse and inclusive environment for patients and staff
• We respect and honor all people
• We provide health care - without judgment
• We regularly demonstrate our shared organizational workplace values and standards in order to educate and care for the communities that we serve

BENEFITS

• Paid Parental Leave
• Two (2) paid floating holidays per year
• Financial incentive program for certified bilingual staff**
• 401(k) with matching employer contribution up to 4%
• Paid Time Off
• Signing Bonus
• Long Term/Short Term Disability 100% employer paid
• Accidental Death & Disability 100% employer paid
• Medical 90% employer-paid base medical plans for single coverage
• Life Insurance 100% employer paid
• Vision 100% employer paid
• Nine (9) paid holidays per year
• Dental

**Planned Parenthood respects and honors all people. Qualified associates who are fluent in a needed language (Spanish, Nepali, or Somali, depending on geographic service area) will earn a $1.00 per hour differential for two years following successful examination.

WHAT YOU CAN EXPECT

At Planned Parenthood, we believe that effective onboarding and training is the foundation for a successful and thriving career. New Heath Services Associates will take part in a robust clinical training program for a duration of 6 weeks with a mix of virtual, instructor led, and hands-on styles.

• Third - Sixth Week: Home Health Center Training (On-Site instructor led at Home Site)
• Second Week: Learning at a Clinical Training Hub (On-Site instructor led at one of three Training Hubs: Akron, Bedford Heights, or Mansfield depending on home site). As well as training in Electronic Health System, Epic (Computer Based)
• First Week: New Hire Orientation (Virtual with Human Resources), Health Services Orientation (Virtual with Clinical Training Team), Home Health Center Observations (On-Site)

The time at the hub provides a great opportunity to learn, practice, and enhance clinical skills in a pressure free environment with 1:1 support from our credentialed trainers. During the second week, Planned Parenthood provides a daily stipend to assist in travel to and from the clinical training hub.

WHAT YOU WILL DO

• Maintain confidentiality and exercise sensitivity in a nonjudgmental manner when dealing with sexuality and sensitive issues with clients.
• Prepare and maintain patient medical records.
• Provide appropriate and accurate patient education and information as needed.
• Provide client with correct forms and ensures forms are completed.
• Respond to telephone calls by making appointments, providing information and appropriate referrals.
• Understand available funds and properly conducts/documents financial screening as well as accurately determining eligibility for funding or private pay.
• Transfer/document required information in the electronic medical record checking the accuracy of all data per PPGOH protocol
• Perform verifications for eligibility and benefit information as necessary
• Understand and executes provider-based scheduling and E.H. R. navigation
• Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources.
• Ensure accurate insurance information for proper billing of third-party insurance
• Communicate with co-workers to keep client visits moving in a timely manner
• Create payment plans as appropriate for patients
• Screen medical and social history with correct documentation of pertinent information.
• Briefly orient patients on what to expect during their visit.
• Collect client fees, receive and record current charges, payments on accounts, manage balances, record balance due at the end of the visit, balance cash drawer, performs closing procedures, reconcile daily log and prepare bank deposits.
• Provide customer focused services. Anticipates needs of the patients and performs necessary duties to ensure patient satisfaction and promote clinic success. Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate
• Maintain accurate records for patient registration, medical records, lab testing, etc.
• Assist with schedule management activities including scrubbing schedules, completing confirmation calls, working patient wait lists, reschedules and follow up.
• Participate in risk and quality management processes. Adhere to HIPAA, OSHA and CLIA regulations and workplace safety policies.
• Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing /printing client receipts.
• Attend in-service, workshops, seminars, and staff meetings.

WHAT YOU WILL BRING

• Knowledge and proficiency in medical assisting techniques and reproductive health preferred
• High school diploma or GED
• Experience working in a health care setting preferred
• Advanced technical training preferred
• Excellent customer service, problem solving, judgment, organizational and communication skills
• Strong commitment to quality health care

PROMISE TO OUR ASSOCIATES

Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.

As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.

In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.

Planned Parenthood of Greater Ohio (PPGOH) is an equal opportunity employer. We care for our business by ensuring that all of our decisions regarding the employment relationship, including the terms, conditions, and privileges of employment, are in accordance with our principles of equal opportunity.

As a matter of PPGOH policy we affirm that we respect and honor all people and we will not discriminate against employees or applicants for employment on the basis of sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, race, color, ethnicity, religion, national origin, ancestry, age, disability, medical condition, genetic information, marital status, sexual orientation, political affiliation, military and veteran status, or any other legally protected characteristic.

In addition to the above commitments, PPGOH seeks to have employees that reflect the broad diversity of those that we serve and we encourage all who are ready to be In This Together to apply.