Full Time Patient Access Representative/Patient Account Rep

Description

Position at BAART Programs

Full Time Patient Access Representative / Patient Account Representative

BAART Program is looking for hard-working and conscientious Patient Access Representative / Patient Account Representative to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily responsible for patient billing, including verification of invoice information, maintenance of third party billing records, and resolution of a variety of problems.

Responsibilities

• Reconcile daily money collected.
• Contact third party payers (insurance providers and state/federal agencies) for payment post billing.
• Resolve issues with payment and billing, authorization process.
• Maintains fiscal records and/or worksheets for all calculations, extensions, and verifications related to record keeping for assigned patient’s accounts.
• Perform tasks consistent with authorization and billing requirements.
• Forward information as appropriate to expedite payment.
• Verify insurance benefits and billing information by terminal and/or telephone. Annotate accounts with insurance coverage and estimated patient shares.
• Assists with archiving discharged files, including archiving
• Insure completion of pre-authorization process by inquiry and referral to clinician.
• Review, maintain, and process fiscal/account records and transactions related to patient’s accounts.
• Monitor insurance authorizations and claim rejections.
• Contact patients for payment of account or payment arrangements according to current policy.
• Backup Receptionist as needed by: Checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
• Maintain accurate accounts, i.e. required signatures, proper account annotation, current demographics, and correspondence.
• Other duties, as assigned.
• Respond appropriately to requests for information regarding accounts from payer, attorney, and others.
• Manage revenue cycle, production logs, balances and collections for self-pay clients.
• Maintain confidentiality of patient records.

Qualifications

• High school diploma or equivalent with at least 2 years’ prior experience in a medical office setting.
• Ability to work with a diverse population, manage stressful situations and exhibit excellent customer service skills.
• Ability to communicate effectively, both orally and in writing.
• Self-directed with the ability to work with little supervision.
• Excellent customer service skills and professional public presentation skills, including telephone etiquette.
• Satisfactory drug screen and criminal background check.
• 2-4 years’ experience with Medicaid and PAC and commercial insurance (preferred)
• Knowledge of medical billing procedures, gather and compile data into reports.
• Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers.
• Proficient in basic PC skills. Microsoft Word and Excel preferred.
• Knowledge of medical insurance claims procedures, documentation and records maintenance.

Salary Range

Salary ranges from $16.00 to $17.81 an hour.

The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty and training.

BayMark Offers Excellent Benefits

• Company paid Basic Life Insurance
• Employee Referral Program
• Flexible Sick Time
• Accident Injury, Hospital Indemnity and Critical Illness Plans
• Bereavement Leave
• Paid Time Off
• Medical, Dental, Vision Insurance
• Company paid Short & Long Term Disability
• 401K match

Total compensation goes beyond the value on the paycheck. Please consider the total compensation package by contacting us at BayMark Health Services for more information.

COVID-19 Considerations

Everyone will be asked to be in compliance with the most recent COVID guidelines from CDC, State, County and City.

Here Is What You Can Expect From Us

BAART Program a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

BAART Program is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.