Patient Access Representative Associate

Department: 16008931 Revenue Cycle Management Registration Abbott
Shift: Day (United States of America)
Hours: 20
Contract: Non-Union
Weekend Rotation: Every Other
Job Profile Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
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Principle Responsibilities

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • May assist in scheduling add-on appointments.
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.
• Obtains signatures from patients as needed.
• Directs patient to their appointment or procedure.
• Verifies eligibility and benefits information for payers and interprets results.
  • Obtains signatures from patients as needed.
  • Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.
• Other duties as assigned.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• May assist in scheduling add-on appointments.
• Assists patient in completion of request for information forms and submits to appropriate department.
  • May gather medical record information from all departments for collection.
  • May mentor new staff.
  • Other duties as assigned.
• Collects demographic and insurance information.
• May gather medical record information from all departments for collection.
• May mentor new staff.
• Checks in or interviews patient to complete appropriate paperwork.

Job Requirements

• 0 to 2 years of customer service experience required and
• 0 to 2 years of knowledge of the components of revenue cycle and health care insurance preferred
• 0 to 2 years of general office experience required and
• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• 0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook required and

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently

Additional :

• Includes every other weekend
• Training is for 2.5 weeks, day hours, and is required for all new employees.
• Shift times: 5a-1:30p, 6a-2:30p, 7a-3:30p, 8a-4:30p, 8:30a-5p, 9a-5:30p, 9:30a-6p, 11a-7:30p
• Must be able to push a WOW - Wheel Station on Wheels.