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Patient Access Coordinator- Radiation Therapy- Day Shift (Full Time)

Company

The George Washington University Hospital
Address , Washington, 20037
Employment type FULL_TIME
Salary
Expires 2023-12-15
Posted at 8 months ago
Job Description
Responsibilities:
POSITION SUMMARY

Schedules and registers patients while providing effective customer service to all callers. Provides detailed information about the Department of Radiation Oncology in addition to general information regarding the entire GW Cancer Center.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
  • Assess and process medication refill requests with adherence to current processes.
  • Perform all registration for new patients and update the registration information for established patients.
  • Review department schedules to ensure the appropriateness of scheduled appointments and backfill open slots.
  • Ensures all Radiation Oncology documentation is present in both ARIA and Epic for billing purposes.
  • Meets with assigned providers and care team for schedule maintenance and collaborative care management.
  • Manage new patient referrals and appointments. Obtain all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays).
  • Provides patient instructions verbally or in writing when necessary for the patient to prepare for an appointment.
  • Routes calls or messages to appropriate clinical teams for proper triage. Initiates prescription refill requests as needed.
  • Accurate creation and direction of tasks to the appropriate individual, including admins, teams, providers, etc.
  • Schedules, coordinates, and reconciles all clinical in-person and telehealth appointments.
  • Ensure that all new patients are well prepared for their first visit.
  • Performs virtual and electronic patient registration and insurance verification. Including insurance prior authorization for patient treatment options.
  • Use video-conferencing technologies, telehealth technology, and scheduling software to coordinate and connect staff, resources, patients, and providers in a manner effective to the delivery of services, patient care, education, and training.
  • Manages patient encounters (both inpatient and outpatient) and creates recurring encounters for treatment patients.

Qualifications:
POSITION REQUIREMENTS

Education/Qualification
  • Bachelor’s degree in health services related field.

  • Knowledge of medical terminology or completion of a medical terminology course is desired.

Skills
  • Demonstrated communication, organization and critical thinking skills

  • Effective interpersonal and communication skills, a team player.

Experience

  • A minimum of 2 years’ experience in a medical/healthcare environment, such as a hospital, physician's office, ambulatory clinic, or healthcare call center.

  • Must have a minimum of 2 years of call center experience.

  • Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel, is required.

  • Typing speed at a minimum of 45 WPM is required.

This opportunity offers the following:
  • 401k plan with company match
  • Challenging and rewarding work environment
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • Growth and Development Opportunities within UHS and its Subsidiaries
  • Competitive Compensation

The mission of George Washington University Hospital is to provide the highest quality healthcare, advanced medical technology, and world-class service to its patients in an academic medical center dedicated to education and research.
GW Hospital is a 395-bed tertiary care, academic medical center located in downtown Washington, DC, next to the Foggy Bottom metro. GW Hospital serves a diverse group of patients—from residents to our nation’s leaders. As an academic Level I Trauma Center, GW Hospital has the resources and clinical expertise necessary to provide specialized, complex care. US News and World Report has recognized GW Hospital as high performing in the specialties of Neurology, Neurosurgery, Urology, Stroke, COPD, Cardiac, Kidney, Lung Cancer. GW Hospital is the only DC hospital awarded the LeapFrog B for quality and safety. GW Hospital is growing, with plans to open a new hospital in 2024, along with free-standing emergency centers, urgent-care centers, and outpatient procedural care centers. www.gwhospital.com

GW Hospital is owned and operated by Universal Health Services, Inc. (UHS), one of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network, and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com


EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice: At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.