Passenger Service Supervisor Jobs

dnata is hiring a Passenger Service Supervisor at Dulles Airport!

Pay Rate $23.50/hr

Spanish Speaking Required For COPA Airlines

• Weekly pay, 401K, paid time off, paid training and company uniforms *

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

• Announce arrivals and departures as necessary
• Verification of documents for international and domestic flights
• Electronic check-in of passengers for international travel
• Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
• Assist with baggage tagging and baggage claim reports
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Verify ticket and seat reservations
• Successfully complete Company’s training program
• Maintain current knowledge of all flight times during designated shift
• Including but not limited to standing, bending, stooping, walking, pushing, and pulling
• Push, pull, lift, and load up to 70 pounds
• Connect/disconnect Jetway/stairs as necessary
• Possess basic computer literacy
• Ensure correct boarding passes are provided to each passenger for the assigned flight
• Possess a high school diploma or GED equivalent
• Assign passenger seats
• Provide information to passengers/customers as requested
• Exceptional customer service skills
• Excellent communication and interpersonal skills
• Match manifest to on-board count
• Performing other duties as assigned
• Responsible for overseeing the workflow for the ground services team, delegating tasks, and ensuring daily duties are performed safely and efficiently.
• 1+ years Passenger service supervisor experience required