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Related keywords
- Partner Relations Assistant
- Employee Relations Partner
- People Relations Partner
- Institutional Investor Relations Partner
- Client Relations Partner
- Partner Relations Manager
- Partner Relations Specialist
- Senior Partner Relations Specialist
- External Community Relations Partner
- Internal Community Relations Partner
Partner Relations Representative Jobs
Company | SoFi |
Address | Claymont, DE, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-09-15 |
Posted at | 8 months ago |
Employee Applicant Privacy Notice
- Think critically and anticipate the business partner needs, identifying other potential needs or issues while resolving the current one, identify and escalate trends quickly to CRT, In-School Program Management, or the Sales Team as required
- Strong ability to overcome objections, de-escalate inquiries and be genuinely empathetic in conversation with schools and business partners
- Document every correspondence from business partners clearly and concisely in system of record and SalesForce as required
- Partake in updating and maintaining business partners servicing agreement and program guidelines
- Improve upon and refine sales and customer service knowledge and techniques through ongoing training
- May be seen as informal business partner leader on day-to-day tasks
- Act as the central point of contact for business partners, readily conveying information to and from servicing, funding, sales, review, engineering, and other groups as required
- Provide white-glove service to business partners, internal staff inquiries and AtWork support via phone and email with focus on one-call resolution and problem solving.
- Create and submit change request to business partner for needed program changes
- Gather agenda items for recurring weekly meetings that involve applicable stakeholders from various internal departments
- Deliver timely, accurate and actionable information to SoFi Teams as appropriate
- Assist in creating and maintaining product SOP’s
- You will provide support to both the Senior Relationship Manager, as well as the Relationship Manager for the Collection Center of Excellence (CcoE)
- Laser-focus on detail, ensuring the correct information is always provided
- Exude confidence and positivity, always keeping calm under pressure and over-delivering
- Conduct a weekly meeting that presents accomplishments from prior week and upcoming initiatives for the upcoming week(s) and quarter(s) to Senior Director and Senior Relationship Manager
- Be the main point of contact for quarterly and annual audits performed by both internal Supplier management and external audit firm
- Conduct outbound calls to proactively resolve issues and convey the necessary information to schools and business partners including information as it relates to completing certifications, handling refunds, invoices/payments or addressing changes to processing preferences
- Share insights with management regarding the root causes of school and business partners inquiries, concerns and complaints, trend identification, advocating on our schools’ behalf to improve our products, operations, and policies
- Coordinate and schedule multiple weekly meetings with the assistance of both Sr. Relationship Manager and Recovery Operations Manager
- Update information in the AtWork portal.
- Provide input on product enhancements and features as heard from schools, colleagues, or your own ideas
- Professional demeanor, strong work ethic
- Strong verbal and written communication skills
- Demonstrated aptitude for understanding technology and processes
- Previous experience in financial services/sales in an inbound/outbound call center
- Strong prioritization skills with a sense or urgency when necessary
- Thinking outside of the box at times to present ideas when encountered with a member or program resolution scenario
- Knowledge of the financial aid process, FAFSA and other key terminology required to service school customers
- College degree desired or equivalent experience. High school diploma or GED required
- Ability to hold productive, effective, and efficient meetings with materials in advance to prepare the targeted audience for the discussion topic
- Experience handling a high volume of transactions across multiple channels
- Leverage internal networking to drive team decisions for changes and driving results
- Willingness to ask questions when uncertain of actions being discussed or outlined next steps
- Track record of successful high-impact decision making
- Able to move between projects / duties quickly and efficiently with excellent organizational and time management skills
- A general understanding of student lending market space
- Self-motivated, resourceful, productive on teams as well as independent work
- An understanding of compliance and regulatory changes that impact student loans products
- Ability to build positive working relationships with SoFi schools and team members
- Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively
- Demonstrate influence and the capability to receive buy-in from management on ideas and proposals
- Seek opportunities to learn, contribute, and teach other internal staff reaching out to you for business partner needs knowledge of processes and procedures
- Ability to meet critical deadlines in a dynamic, rapidly changing environment
- Quick, but thoughtful problem-solving skills
- Advanced computer skills with solid proficiency in Microsoft Office Suite, knowledge of SalesForce a plus
- Two years or more of Student Lending experience.
- Two years or more of Relationship Management experience preferred.
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