Part Time - Remote Referral Specialist

• Must live within One hour of St. Louis MO
• Required Training will be full time for a couple weeks
• $750.00 Sign On Bonus Eligible
• 8 hours per week
• Monday 8:00a-4:30p

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.

Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.

BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.

Role Purpose

The Referral Specialist (Access Center) is responsible for managing a high volume of referral orders in the electronic health record and making outbound calls to patients to schedule new patient appointments. This position serves as the initial point of contact for patients seeking to establish care with a BJCMG primary care provider. This position also utilizes an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care.

Responsibilities

• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
• Schedules patient visits based on patient preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions.
• Manages a high volume of referral orders in electronic health record; makes outbound calls to schedule new patient appointments for patients without a PCP (primary care provider); manages incoming calls from multiple channels (BJCMG website, BJC website, vaccine clinics, employee clinics, etc.) for patients without a PCP who need to schedule a visit with a PCP; follows protocols for physician selection; schedules vaccine appointments.
• Provides excellent and consistent customer service; communicates in a professional, positive, and respectful manner with patients, providers, BJC staff and external organizations.
• Navigates the electronic health record to obtain and validate historical information; captures and documents demographic and financial information in the electronic health record; maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA.
• Manages referral orders from case managers and other providers; manages referral work queue and makes updates in the electronic health record.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• <2 years

Supervisor Experience

• No Experience

Preferred Requirements

Experience

• 2-5 years

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• BJC Institute for Learning and Development
• 401(k) plan with BJC match
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Disability insurance* paid for by BJC
• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Tuition Assistance available on first day
• Adoption assistance
• Pension Plan*/403(b) Plan funded by BJC
• Health Care and Dependent Care Flexible Spending Accounts

To learn more, go to www.bjctotalrewards.com/Benefits

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer