Parking Service Center Operator At 2345 Crystal Drive, (Monday-Friday, 12Am-8Am)

Who We Are

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

Position Summary

Work in the Parking Service Center (PSC), field customer calls, service in-person customer visits, and support the parking operations of JBG SMITH.

What You'll Do

• Update service and repair logs and report issues to incoming shift member.
• Triage and repair equipment.
• Review systems to ensure smooth site operations.
• Help report cash input and analyze financial and occupancy reports.
• Assist with other tasks as needed.
• Answer phones and offsite intercom calls to the PSC with customer-focused interaction in mind.
• Ensure that parking and parking areas are to brand standard.
• Inspect and assess garage conditions.
• Assist customers with payments and monthly parking sign up.

What You'll Need To Succeed (requirements)

• Ability to multitask in a fast-paced environment.
• Excellent organizational skills and keen attention to detail.
• Working knowledge of MS Office, Skidata, IntegraPark, and TIBA.
• Strong analytical and problem-solving skills.
• Flexibility to work some weekends and holidays.
• Thorough understanding of the paramount importance of customer service, and a commitment to continually improve the customer experience culture.
• Demonstrated track record of accountability and responsibility for performance and work product.
• Proactive team player with the confidence to interact with individuals at all levels of the organization.
• Strong communication skills to clearly articulate and guide customers through payment, signup, and other concerns.
• 1+ year of call center experience and a high school diploma (or GED).
• Proficiency with basic mechanical repairs.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship. Property and site inspections may require any of the physical requirements listed below.

Ability To Regularly Perform The Following

• Lift up to 50 pounds and move objects up to 30 feet.
• Use hands to handle office equipment and documents.
• Frequently sit up to 50% of the workday.
• Stand and walk to reach items with hands and arms.
• Move freely throughout the property including moving up and down stairs.

WORK ENVIRONMENT

Work Conditions May Include The Following

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship. Property inspections and general administration of responsibilities are affected by the environmental conditions listed below:

• Exposure to wet or humid conditions.
• Proximity to moving mechanical parts.
• Exposure to fumes, airborne particles, toxic or caustic chemicals, and outdoor weather conditions.
• Moderate noise levels.
• Work in high, precarious places.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.