Page Wide Industrial Remote Service Engineer

HP Page Wide Industrial is a scalable large format high speed printing solution. As a remote service engineer you will support the customer to maximize equipment uptime. Remotely resolve press issues by having a secure remote connection to the customer.

Responsibilities:

• Act as a team member to positively influence process improvements that improve our operations and drive customer satisfaction.
• Consult and collaborate with customers to reduce down time related to preventive maintenance and share best practices; be an advocate for their success in using remote support to resolve issues.
• Act as a technical subject matter expert for strategic programs and project, including tools, services and capabilities.
• Successfully resolve technical issues with high degrees of complexity (hardware and software) from incoming internal or external stakeholders, including direct customer contact and proactive notification systems.
• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on products, parts, and options, based on customer contracts.
• Partners frequently with the extended support team, including Account Service Managers to drive a positive remote support experience.
• Respond with appropriate urgency based on customer needs, and direct elevations accurately to appropriate support tiers.

Education and Experience Required:

• Bachelor's or Associate degree in (technical field)
• 5- 7 years working experience in related fields desired.

Knowledge and Skills:

• Ability to solve and document solutions for other technicians and customers.
• Software and hardware knowledge of computing, storage and peripheral devices in a Windows environment. Linux support experience highly desired
• Ability to lead resolution activities with escalated customers
• Excellent analytical and problem solving skills
• Technical support experience.
• Ability to manage multiple tasks as needed to respond quickly to business needs
• Ability in managing technical issues as well as customer interactions.
• Demonstrated remote technical support experience. Direct knowledge of HP Pagewide Web Press platforms highly a plus

HP offers a comprehensive benefits package, including:

Dental insurance

Disability insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Per the Washington statute, the estimated range of compensation for this job in that location, at the time of this posting, is $72,000 - $88,000. This position may be eligible for incentive pay, for openings where this is applicable.

Per the California statute, the estimated range of compensation for this job in that location, at the time of this posting, is $73,000 - $89,000. This position may be eligible for incentive pay, for openings where this is applicable.