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Overnight Customer Service Representative

Company

Enterprise Holdings
Address , Denver, 80249, Co
Employment type FULL_TIME
Salary $20 - $22 an hour
Expires 2023-06-09
Posted at 1 year ago
Job Description
Enterprise Holdings at the Denver International Airport (DIA) has an exciting opportunity for a Full Time Customer Service Representative! This position pays $20.00 - $22.00 / hour and is located at the Denver International Airport at 24530 E 78th Ave, Denver CO 80249.

We offer:
  • NO airport clearance required
  • Training and development
  • Life Insurance
  • Consistent 40 hour per week schedule
  • Paid time off
  • Health Insurance
  • Employee discounts
  • Vision Insurance
  • Dental Insurance
  • Retirement savings plan including 401k with matching profit sharing
Available Schedule:
  • Friday 8:00pm - 6:30am
  • Tuesday OFF
  • Thursday OFF
  • Saturday 8:00pm - 6:30am
  • Wednesday OFF
  • Sunday 8:00pm - 6:30am
  • Monday 8:00pm - 6:30am
Our Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

Responsibilities:
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Process returns, check-ins and exit kiosk transactions
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Assist to assess condition of rental upon return
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Provide directions and general assistance
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Meet and greet customers in a friendly and timely manner

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years old
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • High school diploma or GED equivalent required
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Apart from religious observation, must be able to work 40 hrs/week