Customer Service Representative Jobs

This is an exciting opportunity for a high energy, customer centric, and passionate individual who is looking to growth with a company that is constantly expanding! You will be setting yourself apart and showcasing your unique customer service abilities by fostering trust and increasing customer satisfaction.

We’ll count on you to:

• Maintain a high level of professionalism on every call and provide exceptional customer service to all Wild Fork members
• Have a PASSION for Food and Cooking!
• Perform other functions as assigned by management
• Display strong communication, analytical, and problem solving skills to find solutions
• Operate in a goal-oriented environment, achieving individual and team performance targets
• Answer customer questions through phone calls, live chats, and email support
• Resolve customers billing complaints
• Report customer feedback to internal teams
• Process online orders and take payments

Working hours: (Three shifts, weekends are a must)

• 9:00 AM – 6:00 PM
• 10:00 AM – 7:00 PM
• 1:00 PM – 10:00 PM
• 3:00pm – 12:00 AM
• 7:00 – 4:00pm

In the future we are looking to expand the operating hours as we continue to grow nationwide.

Required Qualifications:

• High School Diploma / GED (or higher)
• Eagerness to explore new skills and different career paths
• 2 years of customer service experience preferred in a call center or office settings
• Have flexible scheduling, including rotating weekends and holidays
• Must be legally able to work in the US.
• Ability to pass a background check and drug screen and assessment test
• Bilingual is preferred (English and Spanish) but not required
• Able to multitask (i.e., speak on the phone while navigating on the computer and taking notes)
• Be a self-starter and have a strong attention to detail

EOE/Vets/Disability

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Referral program
• Paid time off
• Flexible schedule
• Health insurance
• 401(k)
• Vision insurance
• Dental insurance
• Parental leave

Experience level:

• 2 years

Shift:

• Evening shift
• Morning shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Every weekend

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Doral, FL 33166