Overnight Closer Jobs

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties And Responsibilities

• Must be able to occassionally lift up to 50 lbs.
• Handle all front desk related activities including:
• Basic computer proficiency.
• Punctuality and reliability is a must.
• High School diploma/GED equivalent required.
• Continual talking in person or on the phone during shift.
• Facilitate needed updates to member’s accounts.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Take prospective members on tours.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Will occasionally encounter toxic chemicals during shift.
• Strong listener with the ability to empathize and problem solve.
• Check members into the system.
• New member sign-up.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Greet members, prospective members and guests, providing exceptional customer service.
• Must be 18 years of age or older.
• Customer service background preferred.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Create a bank deposit for next day.
• Ability to work 3rd shift (overnights).
• Continual standing and walking during shift.