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Origination Specialist Jobs
Company | SoFi |
Address | Jacksonville, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-07-30 |
Posted at | 10 months ago |
Employee Applicant Privacy Notice
- Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
- Prepare and start training to review applications pursuant to credit policies and procedures- including analyzing credit reports, analyzing income from various sources excluding self-employment and verifying documents provided by applicants
- Verify identity, income, and other required documentation
- Perform ad hoc duties as assigned
- Follow compliance and regulatory guidelines in order to protect sensitive information and meet the member needs
- Clearly document Member interactions using selected templates where appropriate
- Share insights with teammates regarding the root causes of member inquiries, concerns and complaints. Advocate on our members’ behalf to improve our products, operations and policies
- Demonstrate empathy, professionalism, top-notch problem solving skills, relationship management
- Respond to member inbound inquiries via phone, chat, SMS and email regarding SoFi’a Student Loan and Personal Loan applications. Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries. Provide timely follow up to all outstanding items
- Perform outbound outreach to applicants and work with the applicant and the Operations team to successfully move applications through the process to funding
- Prepare and present applications that may be eligible for credit exceptions to relevant teams
- To establish productive working relationships with co-workers, management and clients
- College degree desired. High school diploma or GED required
- Professional demeanor and strong work ethic, high accuracy and strong attention to detail
- A self starter, able to make decisions while applying analytical skills required to manage reviewing tasks
- Proficient in Google products, data visualization tools, customer service tools and admin tools
- Able to learn, retain and apply new information quickly
- Able to identify trends in your day-to-day work, in a spreadsheet, in a series of charts/graphs and connect those trends to a possible root cause
- A strong connection to the SoFi Mission and Values
- Excellent organizational and time management skills
- Strong verbal and written communication skills
- Ability to work alternative schedules: evenings, early mornings, weekend days. Some bandwidth for overtime as the need arises
- A passion for helping others while solving problems quickly
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