Orc Investigations Manager Jobs

THE IMPACT YOU CAN HAVE:

The Lead Loss Prevention Manager - Organized Retail Crime (ORC) works closely with various business partners, including corporate investigations, eCommerce fraud team, Area Loss Prevention Managers and General Managers to leverage all available investigative tools to eliminate and reduce company exposure to external ORC theft and fraud in their Division of responsibility (East or West) .The Lead Loss Prevention Manager - ORC may supervise a team of field-based ORC managers. 

The Lead Loss Prevention - Organized Retail Crime (ORC) is responsible for the analysis of Loss Prevention system data, produced through various software applications and video systems, for possible fraud, procedural violations, and training opportunities pertaining to external theft focused on Organized Retail Crime. Based on independent review and decision, the Lead Loss Prevention Manager - Organized Retail Crime (ORC) makes appropriate decisions, recommendations, and communicates with a wide variety of business partners and third parties (other retailers and law enforcement) to reduce the impact of ORC on the business and drive
profit in their Division.

In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do 

YOU'LL ACCOMPLISH THESE GOALS BY:

• Coordinate with Manager of Investigations to develop new exception data, and case trend analysis to drive performance and mitigate losses.
• Participate in one on one’s and conference calls with various levels of leadership to provide updates and review appropriate ORC case information including store operations, legal services, merchants, loss prevention, finance and media relations.
• Demonstrate proficiency with exception reporting including ad hoc reporting.
• Partner with field and supply chain, ecommerce and omni-channel loss prevention team to execute various external investigation including follow-up and resolution.
• Partner with loss prevention leaders to improve and build a sustainable ORC program including end to end investigative process.
• Initiate, report and administer Organized Retail Crime (ORC ) investigations in loss prevention case management tool
• Manage the detection, investigation, and successful resolution and prosecution of all external investigations.
• Design investigative templates and develops consistent field communication (data, video, analytics etc.).
• Anticipate and represent the company during various ORC meeting
• Focus on process improvement including streamlining store shoplifting, burglary and external case reporting to better understand and communicate enterprise and local trends and develop logic for global decision making.
• Direct all ORC training and development programs within the Division assigned Stay updated on nationwide ORC patterns and trends
• Work working closely with local and state government, retailers and industry organizations to pass ORC legislation
• Analyze data, various exception reporting tools, data mining tools, online sales vehicles and remote video to drive investigations pertaining to external theft and fraud within the Division assigned.
• Uses loss prevention case management software to link various incidents and develop ORC cases that cross various channels (omni-channel).
• Identify new loss prevention and ORC case tools
• Build meaningful and impactful relationships with state, local, and federal law enforcement agencies to drive sustainable relationships and ensure we are present at interviews, search warrants, and participate in surveillance.
• Facilitate coordination of criminal reporting between various law enforcement agencies to ensure effective prosecution and restitution recovery.

THE ESSENTIALS FOR SUCCESS:

• Strong business relationship skills able to influence and make recommendations to business partners.
• Ability to learn new software programs with minimal training
• Wicklander-Zulawski Interviewing Certificate
• Solid working knowledge of current technology and its application to the role (MS Office, EAS, Burglar Alarms, Networks, BI, CCTV, Kronos, POS systems, case management software, exception-based reporting etc.)
• Works independently using excellent prioritizing skills to provide the business with productive analyses and useful problem solutions.
• Three (3) years’ experience in Loss Prevention developing complex investigations and conducting internal/external interviews.
• Can be counted on to deliver results that are of the highest operational integrity and High level of confidentiality and superior organization skills with attention to detail
• Exceptional written, verbal, electronic communication and presentation skills
• Proven ability to drive consensus at all levels of the enterprise through clear, concise and complete information
• CFI (Certified Forensic Interviewer) preferred
• Must be able to manage multiple tasks and to gain buy in and support of multiple partners to ensure successful investigations.
• Demonstrates strong analytical and problem-solving skills including report development skills to interpret data and present summary conclusions in an understandable format.
• Bachelor’s degree preferred
• Demonstrated and advanced proficiency in MS Office (Excel, Word, PowerPoint and SharePoint)

SPECIAL POSITION REQUIREMENTS

• Ability to influence Law Enforcement to resolve ORC investigations and knowledge and  expertise in preparing for and testifying in Local/State/Federal Court. WORKING CONDITIONS •Flexible schedule that meets the needs of the business (schedule may include evenings, weekends and holidays) • In-town and out-of-town travel • Normal office demands (home office)