Or Scheduler - Surgery

The Clinic Services Specialist provides centralized patient support to assure effective and efficient delivery of health care services within the Department of Surgery. Duties include scheduling cases into the ASC, the Main OR, and the Children’s OR, serving as a patient advocate, handling patient requests, and ensuring the patient has an excellent experience. This individual uses independent judgement in determining how to assist patient requests outside of the scope of scheduling. Upholds the department’s best practices, quality, and professionalism standards and policies.

• Coordinate with centralized OR schedulers in Ambulatory Surgical Center, Main OR, and Children’s OR as necessary.
• Provide education and guidance to incoming providers and staff to onboard and understand the OR scheduling process.
• Schedule cases in the Ambulatory Surgical Center, Main OR, and Children’s.
• Work with other OR schedulers and staff and communicate patient needs and responsibilities necessary prior to surgical procedures.
• Coordinate with prior authorization staff to ensure surgical procedures are approved.
• Collaborate directly with OR Administration on all changes and notify Department services of any changes or cancellations.
• Track internal metrics for OR access such as requests for additional time, division backlogs/waitlists, bumps due to OR staffing or Department of Surgery staffing.
• Maintain "No insurance" work queue to triage cosmetic vs non-covered patients to appropriate schedulers (clinic coordinators or the PAC).
• Inform patients of insurance denials and other options available.
• Provide backup for Bariatrics prior authorization.
• Distribute patient payments for cosmetic procedures.
• Communicate upcoming changes to OR assignments.
• Obtain prior authorization for minor room clinic procedures.
• Work with clinic providers to complete and distribute FMLA and other paperwork as needed.
• Fill OR time that is allocated to Department services and offer consultation on alternative dates or times to accommodate patients and staff.
• Manage work queue for cosmetic patients. Act as backup to the plastic surgery clinic coordinator, generate quotes and provide to patients, and answer any questions pertaining to the financial agreement.
• Meet with patients in clinic that have insurance questions and collect ABNs.
• Inform and discuss with providers and nursing staff all insurance issues associated with patients and procedures while maintaining the OR schedule.
• Presents as direct contact for emergent cases in need of the ORs and is responsible for contacting the OR Charge Desk in the Main OR, ASC, and SFCH OR to ensure cases are scheduled in accordance with UIHC OR policies for emergent add-on cases.
• Provide support as backup for other OR schedulers, chart control, and plastic surgery clinic coordinator as needed.
• Work in conjunction with providers to find additional time outside of allocated OR rooms to facilitate surgical procedures for patients in need.
• Maintain an excel spread sheet for high-risk denials.
• Serve as liaison between Physicians, Clinic and Nursing personnel for scheduling of surgical procedures.
• Adjust and reschedule appointments due to OR closures and patient requests.

Department Summary: The UI Department of Surgery is committed to saving lives and improving our patient’s quality of life through excellent surgical techniques and extraordinary patient care. Our surgeons and medical professionals address a wide variety of complex medical issues, from matching donors with recipients in the Organ Transplant Center to providing continuous care for both adult and pediatric trauma victims in the state's only designated Level I Trauma Center and certified regional Burn Treatment Center.

Percent of Time: 100%

Schedule: Monday - Friday: 7:30am - 4:30pm

Location: UIHC Main campus

Pay Grade: 3A Pay Structure A

Benefits Highlights

Regular salaried position located in Iowa City, Iowa

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. For more information on benefits, please visit: UIHC Benefits

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Required Qualifications

• Demonstrates knowledge of effective strategies for working with diverse faculty, staff, and students.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Proficiency in technology such as Microsoft Office, Electronic Health Records, Outlook, and other clinic software.
• A Bachelor's degree or an equivalent combination of education and experience.
• Previous work with insurance prior authorizations, denials and CPT codes.

Highly Desirable Qualifications

• 1-year of experience working in a healthcare administrative environment.
• Experience with medical terminology.
• Familiar with EPIC Scheduling.

Desirable Qualifications

• Previous experience with customer service and managing customer complaints.
• Previous supervisory experience.

Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Cover Letter
• Resume

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on 9/26/2023.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 references will be requested at a later step in the recruitment process. This position is not eligible for University sponsorship for employment authorization.

For additional questions, please contact Jordan Adam at 319-384-6144 or [email protected].

Additional Information

• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Classification Title: Clinic Services Specialist
• Work Modality Options: On Campus

Compensation

• Pay Level: 3A

Contact Information

• Contact Email: [email protected]
• Organization: Healthcare
• Contact Name: Jordan Adam