Operations Manager- Kentucky/Ohio

Operations Manager - Retail Operations
STATUS: Exempt
LOCATION: Corporate
DATE: August, 4th 2023
Basic Functions
The role of the Operations Manager- Retail Operations will be to:
Sales/Service

• Identifies and maximizes opportunities to drive traffic into stores through community events.
• Holds weekly district conference calls and dedicates touch base time with each Store Leader. Is readily available when needed.
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance.
• Forecasts and watches business trends closely, identifying missed opportunities, and developing strong action plans to improve performance.
• Ensures strong execution of merchandise calendar sets, and promotional events in all stores.
• Sets the standard and models exceptional customer service. Inspires team to build relationships with customers and identifies and removes distractions that could minimize effectiveness.
• Develops new business strategies for business growth and revenue generation.
• Partner with corporate office personnel and Services Manager to increase sales, drive/promote merchandise categories, and expand markets.
• Regularly communicates with Merchandising and Marketing to discuss strengths, opportunities, and trends in business.
• Coaches team in the moment, providing consistent and constructive feedback.
• Works closely with Store Leaders, providing clear goals and monitoring performance.

Human Resources

• Ensures company standards are always met for store and associate appearance.
• Develops Store Leaders and teams through consistent store visits, management meetings, and touch bases while providing continuous feedback.
• Builds loyalty among the team through motivating and compelling communication. Inspires collaboration and cooperation in others.
• Establishes clear expectations and assesses Store Leader's performance through consistent observation, feedback, accountability, and coaching. Creates developmental/performance plans as needed and provides ongoing training regularly.
• Creates and ensures an environment where all associates are treated fairly and respectfully.
• Recruits and hires top talent at all levels. Develops strategy to retain high performing leaders. Makes a personal investment in the development of others.
• Models the company's values.
• Identify skill gaps and schedule trainings to team members.

Operations

• Responsible for ensuring all sales, marketing and merchandising communications are disseminated to store management with accountability for implementation.
• Makes recommendations for schedule adjustments, as necessary.
• Reviews P+L and identifies opportunities to reduce expenses and ensure goals are met. Manage and control shrink.
• Enforces all company policies and procedures.
• Ensures merchandising/display/marketing standards are maintained, and stocking/replenishment standards are met.
• Establishes and maintains a safe work environment.
• Identifies and communicates opportunities to streamline and update policies and procedures.
• Ensures proper standards of cleanliness, maintenance, and organization in all stores.
• Consistently monitors payroll and looks for opportunities. Coaches Store Leaders to ensure service and selling are not compromised and payroll is leveraged to maximize performance.
• Ensures consistent operational compliance/consistency and follows up through routine visits and touch bases.
• Provides direction as necessary to Store Leaders to improve time management and prioritize business needs.

Skills Required

• Demonstrates strong listening, written and oral communication skills.
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions. Able to make hard and fast decisions is crucial to the success of this position.
• Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills.
• Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies.
• Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results. Needs to be confident in analytical skills and knows where the company's money is going.
• Relationship Management: Able to build constructive and effective relationships.
• Influencing and Negotiation: Can present ideas and directions that lead others to action.

ORGANIZATIONAL RELATIONSHIPS
Reports to: CEO or VP. Store Operations
Supervises: Store Managers
SPECIFIC DUTIES AND RESPONSIBILITES
"*" denotes an essential function of the job.

• SALES

Associate Development - focus will be on increasing sales through a high level of customer service. This would include, but is not limited to coaching, training, and motivating store management.
Category Analysis – ability to compile and interpret data as a tool to increase sales.

• EXPENSE CONTROL

Budgets – monitor budgets to ensure that we are controlling expenses and finding new efficiencies in everyday duties, adherence to payroll and inventory goals, monitor unexpected fluctuations in business and coordinate adjustments to hours with Human Resources.

• STORE CONDITIONS/MERCHANDISING

Performance Monitoring – review stores on-site. This would include associate appearance, customer service, store efficiency and store conditions.
Follow Through & Implementation – ensure any corporate requests and agendas are followed through properly, utilize effective and impactful merchandising and signage. This will include but not limited to policies, procedures, marketing initiatives, PFOM, PLP, contest, etc.

• COMMUNICATION

Verbal/Written Communication – daily with store managers. Primary contact between stores and corporate for store needs, questions, problems, etc. Direct store maintenance needs to Operations Manager as needed.
STANDARDS OF PERFORMANCE

• Understand our involvement within the communities we serve and lead by example in your efforts to maintain positive customer perception of not only your store but the organization overall.
• Informative and professional assistance when working with the public/customers, associates, and vendors.
• Initiative to maintain the flow of work with established practices. Evaluate work processes and recommend changes to ensure maximum efficiency and productivity, while maintaining the highest level of customer service. Continue to identify ways to improve store performance so we are working "Smarter" not "Harder."
• Maintenance of Company information in a confidential manner.
• Exceptional oral and written communicative skills.
• Accurate and timely completion of projects and/or reports.
• Effectively manage interpersonal relationships encouraging openness, candor, and trust, both internally and outside of Feeders Supply Company.
• Successful performance of duties with frequent interruptions and time pressures.
• Successful performance of duties within a team environment.

Mental And Physical Requirements

• Ability to reach, squat, kneel, climb, push, or pull.
• Ability to use sound judgment in making "on the spot" decisions.
• Ability to freely access all areas of the store including selling floor, stock area and register area.
• Ability to use necessary office equipment, computer software, hardware, and equipment.
• Ability to climb ladders.
• Ability to maintain considerable concentration with frequent time pressures and interruptions.
• Ability to learn new technology and systems as our business continues to grow.
• Ability to adapt to our changing business needs.
• Ability to occasionally sit for extended periods of time.
• Ability to stand for extended periods of time.
• Ability to operate and use all equipment necessary to run the store, including forklifts, pallet jacks and dollies.
• Ability to read, count and write to accurately complete all documentation.
• Ability to maintain visual attention for extended periods of time.
• Ability to effectively and professionally communicate with associates, customers, and vendors.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 lbs.
• Ability to process information and merchandise through computer system and POS register system.

WORKING ENVIRONMENT AND CONDITIONS

• This position requires working in both the internal and external environment.
• The position requires working occasionally around loud noises.
• This position requires working in both hot and cold temperatures.

Education, Experience And Training
A. B.S. in Business Administration or equivalent work experience that demonstrates the ability to effectively execute the operational practices for a group of retail stores.

• Proven store management working experience.
• Entrepreneurial mindset, clear thinking and uses good judgment.

Strong leadership and decision-making skills.

• Ability to use Excel is essential.
• Ability to sell, manage and drive growth.
• Excellent customer relationship management skills.