Operations Manager Jobs

Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We drive outstanding results together
• We’re the future of the pet industry
• We’re welcome as we are
• We’re here to improve lives

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.
Responsible for assisting the Store Leader in achieving the store’s budgeted sales and profit goals. Ensure that all merchandise is accurately received, priced, stocked and backroom is maintained per OSE standards.
Essential Job Functions

• Ensure that unforgivable items are in stock at all times.
• Adhere to and promote established safety procedures.
• Prioritizes merchandise moving to sales floor and areas to be stocked, including POG and end cap sets
• Directly supervises the Merchandise Operations Specialists. Leads and coaches all store partners in providing great guest service and performing their assigned task with the objective of achieving budgeted sales.
• Ensures highest productivity levels are achieved for receiving, processing and stocking.
• Trains and develops partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards.
• Abides by and enforces all company policies and procedures, including but not limited to those designed to minimize shrink.
• Facilitates the unloading and stocking of merchandise according to operational guidelines and OSE standards.
• Ensures RTV and Hazardous Waste processed are managed per Petco policy.
• Ensures that the store is well stocked and inventory counts are accurate.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Ensures 100% pricing accuracy, including verifying all pricing labels are up and are accurate with regard to correct price and current offer date.
• In partnership with Store Leader, ensures staffing levels are appropriate for receiving and processing stock.
• Perform routine housekeeping tasks to maintain the stores appearance and meet OSE standards.
• Ensures the facilitation and accuracy/integrity of the Blue Dot program.
• Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Ensures that the backroom and equipment is organized and clean per OSE standards.
• Communicate all situations and/or conditions that affect the store to the Guest Experience Leader and/or Store Leader (e.g. guest complaints, item requests, inadequate inventory levels).
• Perform all special or other projects as assigned and assume responsibility as Leader on Duty (LOD) as needed. LOD

Key Accountabilities

• Provide training and coaching in GUEST and product knowledge to store partners.
• Ensure that the store is opened and / or closed in accordance with established P&Ps.
• Assist the Guest Experience Leader and/or Store Leader in planning out location changes needed to the grid and ad planner to maximize sales.
• In partnership with the Store Leader and/or Guest Experience Leader ensure proper store scheduling is being maintained to ensure guest service during peak hours.
• Provide quick and courteous service to all guests by utilizing the GUEST Model throughout the store.
• Ensure OSE standards are maintained throughout the store.
• Adhere to and promote established safety procedures.

Supervisory Responsibility
Directly supervise the Merchandise Operations Specialist. Complete performance evaluations for partners.
Work Environment
The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store partners.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.