Operations Manager Jobs

Job Summary

Lead and direct all operations of the Fulfillment Center of 30 or less employees. Design and implement the facility plan to optimize cost, quality, and safety. Manages daily activities of a fulfillment center. Responsible for identifying and building a leadership team that monitors inventory integrity, minimize loss and manage expenses to maximize revenue. Ensures that goods are received, stocked, and dispatched on time meeting customer satisfaction. May be responsible for evaluating freight services, negotiating contracts, and managing relationships with chosen vendors. Ensures that all company policies, regulatory requirements and safety requirements are enforced.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Leadership:

• The ability to lead or guide individuals and teams to meet company strategy and goals. Acts as Human Resource liaison for Fulfillment Center employees.
• Provide FC Network support when needed (may include travel)
• Responsible for safety performance of the location
• Work closely with leadership to establish and achieve the facility goals from a cost and productivity standpoint.
• Create a positive work environment that promotes creativity, team work and recognition.
• Establish, support, promote and participate in network, facility and departmental activities designed to strengthen and improve morale, team work and improve the overall work environment.
• Establish and maintain relationships with both internal and external customers

Talent Management:

• Collaborates with leaders for all staffing functions (recruiting, hiring, assignment of duties, training, personnel development and performance reviews, salary administration, promotions and transfers, and disciplinary action including termination.
• Resolve employee issues in an effective and consistent manner.
• Mentor employees, measure performance, and complete regular performance reviews.
• Work with FC Leadership Team to provide various training programs to enhance employee skills and acquire new knowledge and skills. Must identify high potential candidates that will build the bench strength of the FC and develop these individuals.

Operations:

• Ensures regulatory compliance with Federal, State, and Local laws, including EEO, AAP, FDA, EPA, DOT and OSHA. Ensures compliance with all Patterson Companies, Inc. personnel policies.
• Analyze the daily receiving and put away status on hand
• Plan, direct, and control activities of the facility department from receiving, put away, picking and shipping
• Supports the company goals for continuous improvement and "Total Quality Management (TQM)". Provides guidance to the departmental TQM teams and facilitates special project teams as required. Develops an organizational culture characterized by open communication, cooperation and trust.
• Communicates the facility goals for cost, quality, and safety to the FC staff, which includes Department Managers, warehouse and office personnel. Using extensive knowledge of fulfillment operations and organizational expertise, develops the understanding and capabilities of the FC team to accomplish these goals.
• Review and analyze productivity reports and dashboards identifying and implementing opportunities for improvement.
• Reports to Area Manager or Director of Region Operations and provides regular location updates,
• Manage and monitor all activities of Inventory control and maintenance
• Acquires and maintains information on distribution industry changes to remain knowledgeable of the most current distribution methods available.
• Full P&L and budgeting responsibility for the location
• Ensure all orders received before order cut-off are processed and shipped according to customer requests.

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Performs other duties as assigned

Job Qualifications

Required Qualifications

• Complete provided CPR & First Aid training upon hire
• 8+ years supervision experience and 5 years of leadership responsibility.
• Demonstrated success in leadership, prioritizing and time-management
• Proven soft skills – analytical, problem solving, communication, interpersonal
• 3+ years ERP experience (SAP preferred)
• Bachelor’s degree in business administration, operations management and Distribution/Fulfillment Logistics or equivalent work experience is required.
• Organized, strong attention to detail, and follow through

Preferred Qualifications

• Familiarity with procedures for capital request, financial justification, and project administration.
• Experience with financial controls and the analytical skills needed to understand how the management of daily operations translates into monthly, quarterly, and annual expense lines.
• Expert knowledge of all information systems used during daily business (D.C. computerized order and inventory system, PC applications for word processing, spreadsheets, and databases).
• Demonstrated ability to manage a budget and execute operations plans to meet expense goals.
• Warehouse leadership experience
• Experience working in SAP and utilizing inventory systems
• 2+ years SAP EWM experience
• Candidate must be able to read, understand, and effectively administer all company policies and procedures.
• 10+ years working in a logistics operation

Working Conditions

Environmental Factors

Office and warehouse environment. The Fulfillment center is a warehouse for the storage and distribution of dental, , veterinary supplies and equipment. In general, the building’s primary work area consists of pallet storage racking, roller storage and small item storage shelving. The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed.

Physical Demands

• Able to lift & carry up to 55 pounds
• Walking and standing – 50% daily
• Team lift 56 to 100 pounds
• Sitting -50% daily
• Computer use – 80% daily
• Telephone use – 50% daily

Travel and On-Call

• The Operations Manager is part of the on-call rotation for security concerns, response to temp monitoring, employee related issues/concerns, and emergency situations that require the attention of the position.
• This position requires up to quarterly travel for meeting and training