Operations Manager Jobs

Overview

The Plant Operations Manager will report to the Plant Manager who will plan, build, and manage the Food Packer fulfillment center operations to consistently deliver on-time and accurate customer orders containing exceptional quality fresh food in the innovative FreshRealm Meal Kits. The Manager will support in bringing eCommerce fulfillment center and direct ship to grocery expertise and lean practices, combined with strong quality systems experience, to passionately engage a warehouse team to co-create a new era in fresh food delivery.

Major Duties And Responsibilities

• Work with cross functional teams to ensure inbound and outbound is executing with excellence
• Support the improvement of day-to-day operations in a rapid-growth environment, ensuring on-time delivery of accurate customer orders containing exceptional quality fresh food
• Assist in and support all training and monitoring of the warehouse team to perform all functions according to the SOPs for this area. All personnel will have documented training records (initially and bi-annually) and each person’s performance must be verified as having fully understood each effective SOP practice.
• Work collaboratively with FreshRealm and a connected team of food makers and food carriers
• Participate daily in all Gemba Walk practices to ensure the plant is in compliance with all standards that we will be audited for
• Lead and drive inventory cycle counts, variance investigations, and CAPAs
• Ensure that the GMP of all facility equipment and structure is in full working order, or seek direction and approvals from the Plant Manager to obtain this objective in a timely manner. This is to ensure the building is in the safest, best performance, and most efficient use of the facility. All GMP’s must be verified as being in compliance on a daily basis.
• Maintain exceptional customer experience standards across the operation
• Collaborate with the team members in an appropriate manner, not releasing confidential company matters to outside customers, suppliers, or service personnel
• Support the operation by the right numbers, every day, all day. Use the numbers to assure the above and continuously identify areas for improvement. Use of the existing operating systems and management to accurately plan and evaluate the workload, fulfillment processes, associated labor force, and supplies needed to continuously improve the daily processes.
• Support management of daily operations and execute workarounds, as necessary, to protect the customer experience while queueing-up continuous improvements to prevent recurrences
• Engage the entire team in the execution of continuous improvement events, co-developed with the Food Safety & Quality lead
• Collaborate and support all quality systems and practices, including the support of verifying all SOP documentation is accurate, used properly, and/or gets updated promptly for all operations roles. All Operations personnel will partner with the Quality personnel on-site at the plant to ensure the best products are produced and shipped.
• Practice Federal, State, and Local transportation guidelines and laws to ensure all food carriers are in compliance and not putting FreshRealm, LLC at risk
• Ensure alignment of operational capacity with demand forecasts
• Execute against a roadmap of initiatives that will iteratively and rapidly enable growth while ensuring consistency across the operation, including:

Qualifications For The Job

Skills and Requirements

• Strong organizational, time management, and project management skills
• Strong analytical skills
• Strong people development skills
• Strong presentation and relationship management skills
• Knowledge and experience supporting lean operations (mfg/fulfillment/distribution) and continuous improvement programs
• Excellent interpersonal skills, written and verbal, at all levels of management
• Inventory and warehouse management experience
• Passion for changing the food system demonstrated by an understanding of the current challenges and active participation in change
• Bias toward immediate action; iterate for improvements & optimization
• Demonstrated ability to quickly evaluate options, apply sound judgment, and engage teams to deliver results
• Lead inventory reduction efforts
• Manufacturing experience
• Systemic thinker, value-stream and root-cause analysis-driven, and high-performance management

Experience / Education

• Bachelor’s degree with business or lean manufacturing focus preferred
• 2+ years experience in Supporting Operations Management
• 2+ years in a direct-to-consumer fulfillment operation * 1+ years with food preparation, storage, fulfillment, and/or transportation a plus
• 1+ years successfully supporting operations through rapid growth and scaling, including the management of employees, partners, and vendors
• Advanced proficiency with spreadsheets (MS-Excel & Google Sheets), including pivot-tables/- charts, graphing, statistical analysis

KEY COMPETENCIES

• Thoughtful - In-charge of the room, establishes clear directions in all forms of communication, inclusive, motivates, and in service to others.
• Courage - Prioritizes actions and decisions that move the company forward without hesitation around moments of uncomfortableness; laser focused on the tasks at hand that makes any conflict that could get in the way of that an afterthought.
• Drive for Results - Can be counted on to deliver on what is required to advance the company; takes ownership of work from start to 100% finished work, brings others along with focused intensity.
• Business Athlete - Understands and can execute on and expand FreshRealm's competitive edge strategies, knowledgeable about current and future industry dynamics, and knows the competition, and winner.
• Functional Skills - Possesses top level relevant, usable, experience and knowledge with the ability to establish themself as the best performer in the industry, at their role and level.
• Learning Agility - Willingness and ability to learn from experience, and subsequently apply that learning to perform successfully under new or first-time conditions.

Physical Requirements/Work Environment/Work Conditions

Work Environment: While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is frequently exposed to a variety of varying weather conditions, trash, waste, chemicals and other materials. The noise level in the work environment and facility can be loud. The employee must be able to adapt to working in an environment that is chilled and that surfaces may be slippery.

Physical Requirements: Sitting, standing, walking, bending, lifting up to 40lbs; pull/push up to 60 lbs, grasp small products and identify very small variations in the product. Sight is required for observing work and production. May spend several hours using a computer to create reports, analyze data and respond to inquiries and issues. May be exposed to active machinery and moving equipment, food particles and trash. May be required to use a forklift or other machinery.

This job description is not intended to be all-inclusive. Employees may be required to perform other business duties as assigned.

Covid-19 protocols are consistent with State Regulations