Operations Manager Jobs

An Operations Manager at Patterson partners with our General Manager to develop strategy and achieve Branch objectives. The Operations Manager directs and supervises all Branch operational functions including but not limited to Service Department, Equipment Department, Customer Service, Accounting, and Inventory. The Operations Manager implements organizational best practices within the branch.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Customer Service: Responsible for partnering with Branch Manager to create a customer service culture with in the branch. Resolve customer problems or concerns; manage Customer Service personnel; manage Service Department; assess customer satisfaction with Patterson.
• Performance Management: Create a culture of teamwork that promotes mutual trust and respect among all branch personnel. Establish a culture that promotes high levels of commitment and productivity; employ strategies to motivate employees and maintain morale. Review and evaluate the work of direct reports to assess job performance; coach and mentor employees to improve their performance; create performance improvement plans when necessary.
• Staffing: Participate in the selection process; make hiring and promotion decisions or recommendations; determine personnel needs to ensure coverage on all jobs and that branch obligations are met.
• Inventory Management: Manage merchandise, parts, and equipment inventory processes and inventory turns; responsible for resolution of inventory variances; play active role in excess inventory liquidation. Partnering with Operations Manager to create a customer service culture within the branch.
• Manage Accounting & Financial Activities: Manage branch profit and loss performance against goals; partner with Branch Manager to develop budgets and allocate financial resources to achieve business goals; manage accounts payable and accounts receivable, make decisions and recommendations on delinquent accounts.

People Management:

• Manages direct reports including the hiring, development, performance management, goal setting, and other managerial duties.
• Ensures direct reports are aware of and follow established business policies, practices, and Company’s Code of Conduct to create a supportive and productive working environment.

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Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Administrative: Implement policies, procedures, guidelines, and standards; identify process improvements to increase efficiency or reduce costs; manage process to audit files and records for compliance; plan and organize meetings or seminars; schedule or authorize training for employees; approve time cards, overtime and time off requests.

Job Qualifications

Required Qualifications

• Bachelor’s degree or equivalent work experience.
• General computer proficiency including knowledge of MS Office.
• Must maintain a valid driver’s license and good driving record.

Preferred Qualifications

• Dental industry knowledge.
• Experience in finance, inventory management, accounting or human resources.
• Degree in general business.
• Previous management experience.

Travel and On-Call

This position requires co-travel and overnight stay.