Operations Associate Jobs

Hi, we're Fever

We're excited you are checking out this job offer.

We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

Sounds amazing, right?

About The Role

We are looking for an Operations Associate who loves to improve efficiency in everything and always finds the way to get things done!

• In this central role, you will interact with all areas of the company, including Sales, Originals, Marketing or User support, giving you an unique 360º view of a high-paced, exciting company.
• We align business needs with our tech and operational solutions, managing most of the tools and processes used in Fever.
• Our work is project based, including company wide projects (such as expansion) where we play a leading role, and improvement projects, where we provide solutions and increase efficiency to different areas of the company
• Operations is the driver of change on Fever, as we seek to achieve operational excellence in all our teams.
• From day 1, you will have your own project to lead, always with the support of your team, to assure that you create a high impact in the company while becoming a better professional.

In order to be successful in this role:

• Bachelor's degree in Engineering, Business Administration, Data Analytics or related fields.
• You have 1-2 years of relevant experience (e.g., consulting, operations or tech related)
• You have excellent interpersonal and communication skills.
• You have a strong analytical mind, engineering or related studies is a plus.
• You embrace change and you create it! We are a fast-growing company and we want you to help us to adapt to these changes.
• You can speak different languages. Spanish and English are our main languages, so we expect you to be able to speak both of them :)

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

Benefits

Hi, we're Fever
We're excited you are checking out this job offer.
We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.
How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.
Sounds amazing, right?
About The Role:

• Make sure that all the requirements needed to achieve the project goals have all the necessary documentation
• Create and maintained exhaustive Q&A in order to have an answer to potential user incidencies managed by our user support team.
• You will be responsible for the entire life cycle management of big events since the sales and legal team has signed the commercial contract till the events final closing.
• Communicate product needs (Fever usability) and process needs to HQ, work with product/engineering to deliver on them. in order to have a consolidated list of all the requirements and prioritize them with the product team.
• Although being overall owner of the whole process you will work as part of a team, you will be in charge of making things happen in time and form by managing other departments tasks.
• You will be the main point of contact between all the stakeholders, from the event organizer to all the internal teams involved.
• Depending on the event, your presence on site might be required during the launch or other important dates

About You:
You are degree qualified, with a project management background. You thrive in a fast-paced environment and pride yourself on your flexible, detail-oriented, analytical and organized mindset.
In order to be successful in this role, you will be expected to be an entrepreneurial individual. The role requires a mix of project management and operational experience. You will have to be very comfortable coordinating other departments to ensure the delivery of requirements on time, also delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners.

• Huge appetite for learning and the ability to pick up new skills quickly. You will also have strong analytical, relationship management, and organizational skills.
• Highly organized and efficient
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions.
• Knowledge of promotional tools such as Facebook and Instagram is a plus
• 2+ years in a project management role or consulting background. This is not a position for an events background, but having event experience is a plus.
• Fluent English and other languages are a plus!
• Curious and keen to push boundaries and try new concepts
• Collaborative and willing to get hands dirty and work on all required events tasks
• Able to handle large amounts of work and parallel work-streams
• Able to communicate with events partners, brands, agencies, and talent on efforts
• Strong academic background is a plus
• You'll have strong communication skills and a proven track record of building positive working relationships.

Benefits & Perks:

• Health, Dental & Vision Insurance.
• Opportunity to have a real impact in a high-growth global category leader
• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Gympass membership
• Work in a location in the heart of New York City, with possible travel across our markets
• Great work environment with a young, international team of talented people to work with!
• 40% discount on all Fever events and experiences
• Responsibility from day one and professional and personal growth
• 401k enrollment

Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice