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Company | Datavant |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-10 |
Posted at | 10 months ago |
Datavant is a rapidly growing health information technology company with a mission to connect the world’s health data to improve patient outcomes. Datavant works to reduce the friction of data sharing across the healthcare industry by building technology that protects the privacy of patients while supporting the linkage of patient health records across datasets.
- Handle HR matters and disciplinary action
- Responsible for conducting introductions with new hires
- Distribute work to team as needed
- Monitor Chart Retrieval Specialist's capacity for the region and identify future capacity needs
- Approve time off requests
- Responsible for late binding process for scheduling purposes
- Ad hoc requests and projects from Area Manager
- Assess performance of Chart Retrieval Specialists and coach when necessary
- Responsible for payroll and reimbursement approvals
- Analyze support team metrics to drive overall performance
- Manage provider relations
- Highly proficient at troubleshooting and problem-solving complex issues
- Ability to lead in house and virtual team members in absence of direct Supervisor
- Demonstrates ability to work effectively and collaboratively in a matrixed, cross- departmental environment
- Preferred experience of Provider office environment
- Adaptable and Flexible
- Proven ability to prioritize, multi-task and work in fast paced environment
- Independent thinker
- Team oriented
- Excellent detail-orientation and accuracy in high volume work environment
- Demonstrated effectiveness at coaching and mentoring others
- Able to work with multiple databases at an efficient pace
- 2+years call center experience
- Highly detail oriented
- Strong communication and organizational skills
- Skilled at effective conflict resolution
- High school diploma or equivalent required
- Strong communication and phone etiquette
- Basic knowledge and skill in Microsoft Suite (Word, Excel, OneDrive, Outlook)
- Ability to carry out processes efficiently
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