Brand Ambassadors Jobs

Current FT, PT, and Seasonal Openings!

Wibby Brewing, is a medal-winning brewery crafting tasteful, modern lagers with a major focus on providing a memorable and authentic guest experience through unique offerings and special events.

Wibby Brewing is seeking individuals who are genuine, professional, friendly, outgoing, and energetic brand ambassadors to be a part of countless guest experiences in a dynamic, bustling environment.

Our expansive property boasts several unique spaces often reserved for private/community events including a 5500sqft open-air pavilion for hosting live entertainment, markets and festivals (albeit, modified). Our vibrant taproom, patios, cabanas, pools (weather dependent), pavilion, and biergartens are open everyday.

The ideal candidates will thrive in a lucrative, fast-paced, collaborative work environment where quality of product, and customer experience is paramount. As stewards of providing a world-class customer experience; hospitality industry experience is preferred.

Part time and full time Positions available immediately DOE:

Beertending | Bartending

Shift Leads

Private Event Cocktailing

Special Event Hostessing*

Beer + Food running*

Bar-backing*

Expo’ing*

Pool Attendant*

• Need not be 21 to apply

Disclaimer: Unfortunately, not all talent can be kept on staff permanently through the winter and will be on notice Oct. 15th

The following duties and responsibilities will be divided amongst each shift’s team(s):

Environmental

• Take detailed reservation requests and place on shared calendar
• Execute tasks for events (concerts, markets, events) as they pertain to layout and service
• Staff is expected to be able to give a basic tour of the brewhouse, brewery campus, as well as explain our products in detail as well as our backstory i.e. we are a lagerhaus
• Increase customer satisfaction and overall visitor experience through diverse brewery event programming
• Maintain a welcoming, educational, safe, and inviting environment
• Create memorable experiences through attentiveness and attention to detail
• Achieve the highest standard of quality and customer service whilst never cutting corners
• Exceed guest expectations with exemplary service
• Meaningful/genuine, respectful dialogue is required for first timers and regulars alike

Tactical

• While we will have a cleaning crew, maintain cleanliness by sweeping floors/patios, mopping, straightening/cleaning tables/bar/restrooms, sidework, is required
• Report any unusual cooler/cold room equipment issues to brewery/maintenance to troubleshoot, remediate
• Responsibly prepare and serve alcoholic beverages to customers for dine-in, to go, and delivery
• Various cleaning and organizational tasks with additional responsibility per current regs as they pertain to COVID-19
• Assist in monitoring/replenishing taproom inventory (kegs/packaged product; merch)
• Rinse + precisely pour drinks into assigned glassware size / type to help minimize waste/shrinkage
• Properly check for identification and follow laws regulating the sale and consumption of alcohol
• Perform various opening and closing duties as well as identifying items to be complete from the side work checklist and addressing them
• FOH will work with a maintenance team to handle bigger projects requiring equipment (leaf blowing; pool cleaning; snow plowing)
• Ability to transport kegs with a dolly; change out kegs; and monitor beer supply
• When any problems occur, resolve them with minimal disruption to customers. Seek help from a manager and/or colleague if needed

Strategy

• Leave impressions that reinforce the Wibby Brewing brand, mission, products, events, and space

Note: Shifts might incorporate one or more of the following position responsibilities depending on reservations, events, and as appropriate (e.g. concert, private pool party; taproom etc.)

Minimum Qualifications

• 1 year minimum of bartending and/or brewery/winery/special event catering or comparable experience
• Proactive not reactive. Lead by setting the example. Exemplary employees are rewarded, compensated via bonuses, and awarded with the preferred shifts.
• Personality that is hospitality and customer service-focused, providing and mastering exceptional customer while working through high-volume situations
• Organizational skills and the ability to work independently and as a team with a diverse group of people
• Possess ability to multitask. Simultaneously executing a range of tasks divided amongst the team to achieve a common goal
• Must have some familiarity with the brewing process
• Manage time well. Refinement of attention to detail.
• Ability to remain calm, flexible and problem solve under pressure with minimum disruption to customer
• Exceptional verbal communication skills, even with a mask on!
• Able learn, adapt and lead by setting an example for positive precedent
• Familiarity using POS (most transactions are done contact-free but not all), accurate tab-keeping; handling of credit cards and money; GSuite web applications

Physical Requirements

Physical working conditions are required with this position. The work areas are sometimes tight, vast, and/or mechanical and require a significant amount of walking and working on wet slippery surfaces. You may be active for long periods of time in addition to transporting heavy objects.

Working in proximity to vessels and pipes under pressure containing air, CO2, water, beer, hazardous chemicals, cords, lights, entertainment equipment is commonplace.

Conditions of Employment

Must obtain TIPS Certification within one week of hire date.

Preferred Qualifications

• Knowledge/interest of the craft brewing industry, the organization, its history and its product offerings
• Be able to lift 75 pounds, to bend and twist, repeatedly walk large distances with drinks and be on your feet for most of each shift. The workspace can be crowded and the floor can be slippery so caution must be practiced.
• Advanced knowledge and experience using Clover and GoTab POS System
• Experience utilizing Google GSuite to find, print documents

Hours

Ability to work a variety of hours and days as business levels are affected by season. Shift preferences considered but not always guaranteed. Must be able to be versatile and flexible work days, weekends, evenings, holidays, and events. Must be willing and able to be around alcohol responsibly. These positions are 24-32 hours per week

We value our employees and pay a competitive hourly rate, plus tips which average $26-$36/hr on top of your hourly wage. All tips are pooled and split. Benefits are offered to FT employees.

If you strive to build strong relationships with customers through positive interactions as well as safe, and memorable experiences, please email a resume and cover letter with the subject, "Summer Camp at Wibby Brewing" to [email protected] and tell us why you are interested!

In the email please answer the following questions:

1.) Why are you interested in working for Wibby Brewing?

2.) How does your skillset, experience, and personality set you apart from the other applicants?

3.) Do you know the difference between a lager, an and ale and if so, what is the difference?

4.) Describe your favorite/most memorable craft beer experience.