On Call - Concierge - Jfk

Company Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The On-Call Concierge is responsible for fulfilling the lounge Host and Concierge duties as needed by coordinating the setup of food and beverage stations, maintaining cleanliness and inventory, resolving guest inquiries and assisting with travel arrangements, and serving drinks and meals at Alaska Airlines lounges. As a member of the lounge team, this individual contributor role provides an inviting and comfortable environment for members and guests through individualized interactions that create a hassle-free travel experience.

Key Duties

• Supervised to deliver responses and resolutions to customer inquiries, assist guests with necessary travel arrangements (e.g. seat assignments, check-in service, reservations), and prioritize member’ needs and requests in a tight time frame.
• Responsible for restocking self-service food and properly packaging any unused food.
• Cleans and maintains food service equipment (e.g. coffee, soda, juice machines)
• Provides an inviting and comfortable lounge environment, establishing a personal connection with each guest.
• Identifies creative solutions to handle unhappy or mishandled passengers.
• Promotes Alaska Airlines products and services (e.g., membership, day pass, etc.).
• Follows established procedures to maintain the cleanliness of the lounge.
• Processes new lounge member enrollments and renewals.
• Prepares and arranges food, beverages, and liquor service for members and guests.

Job-Specific Experience, Education & Skills

Required

• 1 year of experience in guest service, or related area.
• Ability to stand for long periods of time.
• Typing speed of at least 25 WPM.
• Able to multi-task while working under pressure.
• Must be authorized to work in the U.S.
• Able to make quick, sound decisions in a challenging and varied work environment.
• Ability to project a professional image and be approachable with strong social skills.
• Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.
• Minimum age of 21.
• Motivated to achieve excellent guest service.
• High school diploma or equivalent.
• Ability to communicate in English.
• Articulate and able to effectively communicate with confidence.
• Ability to lift up to 50 pounds.
• Willingness to serve alcohol.
• Ability to bend, squat, stoop, reach and grasp.

Preferred

• Computer experience, including familiarity with Image and Solar.
• Airline industry experience.
• Strong marketing, sales, management, or customer service experience.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $20.30/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Quarterly and annual bonus plans
• Free stand-by travel privileges on Alaska Airlines & Horizon Air

Apply by 7:00 PM Pacific Time on 5/24/2023

Employment Type On-Call

FLSA Status Non-Exempt

Regular/Temporary Temporary/OC

Requisition ID 2023-10696

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.