On Call Banquet Server

Job Details
Level Entry Job Location WinStar World Casino Banquet Department - Thackerville, OK Position Type Part Time Education Level None Travel Percentage None Job Shift Any Job Category Restaurant - Food Service
Join Our Family
Who says you can't choose your family?
We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.
Whats in it for you?
The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day?
Benefits, Vacation, Paid Holidays, 401K and Competitive Salaries.
Our Mission
Traditions Spirits believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time.
Position Description
Provides guests in the catering department with the highest standards of food and beverage service on all functions. In doing so, it is expected that all efforts be directed toward guest satisfaction, the achievement/maintenance at division standards and profit maximization.
Essential Functions And Responsibilities
NOTE: Traditions Spirits, Inc. ® may change the requirements of this job description at any time. These include, but are not limited to the following:

• Attend pre-function briefing
• Check guests identification in order to ensure they meet he minimum age requirements for alcohol consumption
• Embodies Traditions Spirits Mission, Vision, and Core Values
• Assist manager/supervisor in setting up buffet and other special food services tables/stations
• Punch and/or sign-in (ready for work) and immediately check for work assignment
• Be able to read a BEO and know how to complete a setup and mise en place based on the information contained therein
• Set tables in your assigned area (or check to see they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean, unspotted silverware, clean china with no chips or cracks; clean unspotted glassware. Table complements (salt and pepper, sugar, bread baskets, etc.) should be clean and filled properly
• This position is located within The Chickasaw Nation's Casinos.
• Complete any assigned work duties

Service

• Know the menu for each function served, and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served
• Always notify the manager/supervisor before leaving the floor or banquet service area
• Keep station neat and clean during the service. Constantly patrol assigned station, exchanging ashtrays, refilling water and coffee, removing service items and condiments per established polices and procedures
• Know and use suggestive selling techniques when possible, e.g., selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.
• Acknowledge and respond to all guest requests, bringing them to the attention of (or turning them over to) the manager/supervisor, as appropriate.
• Follow timing procedures for setting each course
• Greet and serve guests, following guidelines for Aggressive Hospitality and all other details of our policies and procedures regarding the service of food and beverage
• Follow all guest check and money-handling procedures when serving a la carte beverage orders

Break-down/Clean-up

• Use proper in-room clearing and aisle tray break-down procedures
• Sign or punch out
• Assist the manager/supervisor in breaking down buffet or other special food service table and equipment
• Retain all service equipment in the banquet area for cleaning and proper storage
• Return all re-usable table complements and condiments to be cleaned and refilled
• Check with manager/supervisor before leaving. (Always check schedule for up-coming week
• Clean and replace tray stands in proper storage area
• Complete any assigned side work, such as refilling condiments, sorting linen, hanging/sorting drapes, cleaning/storing serving equipment, etc.
• Return all food to the kitchen
• Inform management of any lost or damaged equipment, linen, etc.
• Return clean serving equipment to proper storage area
• Help keep all banquet aisle and storage areas clean and organized

Other Duties And Responsibilities
NOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):

• Follow clean as you go policy in all work performed
• Attend department meetings, as scheduled
• Reporting to work on time (as scheduled) and in proper uniform/attire
• Set-up, serve and/or break-down coffee breaks, receptions, other special functions, as assigned and following standard policies and procedures
• Perform all other duties as assigned by supervisors/management
• Set-up, tend, and break-down banquet bars, as assigned and according to standard policies and procedures
• Maintain a good record of attendance. (Follow procedures for notifying management, if unable to work
• Performing all guest contact activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction
• Maintaining a positive attitude toward the guest and the job being performed
• Reports any guest or associate accidents/injuries to the most easily accessible manager, immediately
• Adhering to organizations policies and procedures
• Present a neat, polished appearance to our guests by following established grooming and uniform standards
• Comply with all local/division energy conservation and accident/loss prevention guidelines
• Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates, to help achieve our common goals of maximizing guest satisfaction and profit margins

Required Qualifications (includes Education, Skills And Experience)

• Organization and problem solving skills
• Ability to handle cash, give change, and balance receipts at the end of shift
• High school diploma or equivalent with a minimum of 1 year relevant experience is desired
• Knowledge of principle and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
• Good oral and written communication skills
• Mature judgment and professionalism in handling all matters
• Good computer skills
• Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
• Ability to read, write, and understand orders
• Ability to read and understand information and ideas presented in writing

Working Conditions And Physical Effort

• Moderate physical effort required
• Lifts and carries supplies, tubs, and cases, weighing up to 30 lbs
• Stands during entire shift
• Noise level is moderate to high
• Essential hand/eye coordination
• Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
• Limited exposure to physical risk
• Moderate or high exposure to cigarette smoke when on property

WWC123