Office Receptionist-Dispatcher Jobs

Summary
Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Benefits

• Paid time off
• Matching 401k: 100% up to 6% of your pay
• Medical Coverage

Primary Roles and Responsibilities 2. Dispatch and Pending Follow-Up 3. Schedule Tracking and General Administration

• Perform general administration
• Receive and enter lead calls and job referrals (FNOL)
• Perform excellent customer service
• Coordinate on-call schedule
• Coordinate production schedule and monitor logistics
• Track pending lead calls and job referral follow-up
• Document calls for weekly call log report
• Receptionist
• Analyze dispatch report
• Receive general phone calls and greet visitors
• Dispatch lead calls and job referrals

Necessary Experience And Skill Set

• Working knowledge of current business software technologies is required
• Experience in the commercial cleaning and restoration or insurance industry is desired
• A minimum two years of business experience
• Superb customer service, administrative, and verbal and written communication skills

Formal Education/Training

• High school diploma/GED
• Associates/bachelor’s degree preferred

Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
Normal Working Hours, Additional Working Hours, And Travel Requirements
This is a full-time position working 7:00 a.m.–4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.