Office Manager (Usa) - [Cal137C]

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer— 

• Work that matters.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• A values-based culture where people care about each other and the work they do together.
• Training and development to accelerate learning and career advancement.
• Flexibility

Summary-The Office Manager will be responsible for overseeing laboratory administrative roles and processes supporting day-to-day operations. Meet lab objectives and customer requirements through the effective management of the Calibration Laboratory admin staff. Maintain effective communication and teamwork with local laboratory sales and corporate support staff. Operate within generally accepted business and technical practices, company policies and procedures. Safeguard company and customer assets, equipment, material, and information. This individual must have excellent customer service skills, in person and by the phone. 

Essential Duties and Responsibilities:

• Assist in the purchasing of supplies, parts and issuing of PO’s as necessary.
• Handle employee issues and implement disciplinary action, when necessary, with appropriate interaction with Service Manager and Human Resources.
• Oversee the assignment and completions of department responsibilities including managing overtime and appropriate direction concerning incomplete tasks.
• Perform all necessary tasks related to the administrative functions to fill in all gaps as needed.
• Maintain responsibility for the training and development of all department staff.
• Interact regularly with customers to solve problems and maintain a high standard of customer service excellence.
• Work at customer on-sites with little to no direction
• Other duties as assigned.
• Oversee and coordinate building and vehicle maintenance as required.
• Provides input regarding all staffing decisions including hiring, promotions, performance appraisals and terminations.
• Identify and solve problems, including appropriate interaction between departments for necessary solutions. Ensure follow-up and follow-through for all issues.
• Organize and facilitate all administrative functions of calibration including but not limited to receiving, shipping, pick-up/delivery, quoting, on-site scheduling, hold shelf, repair, outside services, invoicing and administrative.

Primary Objectives:

• Eliminate bottlenecks in the lab support workflow
• Demonstrate a strong working knowledge of the lab’s systems, processes, and roles/responsibilities.
• Deliver on Transcat’s Quality Policy (QAC-F01-001)
• Develop skills necessary to advance into other leadership roles within the company
• Exhibit leadership skills necessary to train and develop lab admin personnel
• Implement continuous improvement strategies reducing waste and variation in the administrative process
• Ensure exceptional customer service

Required Knowledge, Skills, and Abilities:

Required:

• Ability to take direction and learn from feedback
• Leadership and conflict resolution skills
• Communication and interpersonal skills are critical
• Ability to multi-task and manage multiple priorities
• Advanced organizational and time management skills

Preferred: 

• Previous experience within the commercial calibration industry
• Management or supervisory experience in an administrative capacity
• Experience utilizing Salesforce CRM

Proficiency with Microsoft Office computer software including Word, Excel, and Outlook

Education and Experience:

Required: Two-year college degree or related work experience

Preferred: Four-year college degree with concentration in business administration or equivalent combination of education and work experience. Certifications related to customer service or process improvement are a plus.

Equal Opportunity and Non-Discrimination

Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personal with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the company or a direct threat to health and safety.