Office Manager Jobs

PRIMARY RESPONSIBILITIES:

This position is responsible for the overall management of the day to day operations of the dental office, to include but not limited to patient flow, goal attainment, staff training and daily operations of office and staff. Acts as the liaison between the dentist and the employees of the office. May also be required to assist with general front office duties.

REQUIREMENTS:

• Requires knowledge and experience in office and staff management. Dental Background highly recommended.
• Conflict resolution experience
• Quick response/accurate data entry
• Must be focused, personable, punctual and have the ability to handle a busy dental office
• Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
• Customer service or patient relations experience
• Must have good attention to detail, great communication skills and excellent customer service skills. Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community

SPECIFIC DUTIES :

Office Management

• Manage day-to-day operations of dental office
• Fills in anywhere needed throughout the day to achieve daily goal and great patient care
• Ensures inventory and offices ordering is done correctly from other departments
• Monitors hours worked by employees
• Maintain the office computer network. Maintain computer software at all work stations. Act as primary liaison between office and network support and between office and the computer company.
• Oversees the responsibilities and duties of all the office personnel so that the office runs smoothly and efficiently
• Keep appointment scheduler in computer up to date. Enter or change all time off, vacations and holidays.
• Trains and rotates staff, as needed to ensure employees are cross trained
• Plans for and helps to conduct staff meetings
• See that all necessary forms for the next workday are ready before closing the office, and that all backlog paperwork is completed before closing the office on Friday
• Arrange emergency back-up coverage with regional manager for dentist when dentist is on vacation.
• Market the practice internally and externally, help encourage patients to proceed with dental care, and support necessary treatment
• Keep CPR certification current. Keep OSHA and HIPAA training current. Keeps all records updated with HR coordinator.
• Orders supplies for business office
• Manage professional attire for all staff who routinely work in the front office area • Oversees hiring, job ad placements, screening resumes and interviewing candidates in coordination with HR coordinator.
• Staff Management
• Performs other duties as needed
• Establishes staff schedules, daily duties of staff and ensures quality patient care.
• Coordinate community involvement and staff participation
• Keep running total of office production for doctor and hygienist and discuss at morning huddle each morning
• Oversees daily deposits and ensures end of day reports are accurate and reported to regional manager daily

QUALIFICATIONS:

Education/Training Level:

• High School Diploma
• Prior supervisory experience or completion of management training program
• Dental background highly recommended