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Office Manager Jobs
Company | City of Tacoma |
Address | , Tacoma, 98402, Wa |
Employment type | |
Salary | $72,758 - $102,419 a year |
Expires | 2023-07-17 |
Posted at | 11 months ago |
RESPONSIBLITIES INCLUDE:
- Evaluate and study various programs, operations, or activities;
- Draft reports for management review;
- Attend meetings and conferences to record proceedings, receive information, or to provide information to City departments, outside agencies, and the public.
- Assist with and take significant responsibility for the preparation and monitoring of the section budget;
- Conduct basic data analysis;
- Implement department-wide clerical and administrative processes; handle confidential and sensitive issues;
- Provide administrative and technical support;
- Support travel arrangements and reimbursements;
- Compose correspondence on behalf of the Customer Services Manager and their direct reports;
- Prepare and distribute meeting notices, agendas, and minutes;
- Perform technical research;
- Manage complex calendars, activities, and events, including creating Power Point presentations;
- Act as the Human Resources Liaison, which includes supporting recruiting, hiring, onboarding, discipline, termination, and participation in Labor Management Committee meetings;
They may assist with contracts and purchasing functions as needed. This position is responsible for independently handling escalated customer complaints, issues, and inquiries, and must determine when management needs to be involved in order to resolve the situation.
Field Tacoma Public Utility Board inquiries, and, occasionally, the City Council.
The successful candidate is one who is collaborative with all levels of an organization; can handle multiple high-level projects with competing priorities and deadlines; and maintain strict confidentiality. They will have the ability to understand and oversee budgets.
QUALIFICATIONS:
High School Diploma or GED/Associate's Degree
Minimum Experience*
6 years including 2 years of prior advanced journey or lead experience
- Equivalency: 1 year of experience = 1 year of education
Desired Qualifications
- Knowledge of customer service/call center operations
- Administrative experience reporting to senior level management
KNOWLEDGE & SKILLS:
Accountability
Accept personal responsibility for the quality and timeliness of work. Can be relied upon to achieve excellent results with little need for oversight.
Ethics & Integrity
Earn the trust, respect and confidence of coworkers and customers through consistent honesty, forthrightness and professionalism in all interactions; handle sensitive contacts with public, government officials, and confidential matters; interview job applicants to determine work best suited to them; use discretion and sound judgment handling workplace situations and issues.
Coordinating & Organizing
Effectively coordinate activities, services and schedules to ensure smooth and efficient operation of work.
Problem Solving
Use intelligence, common sense, hard work and tenacity to solve particularly difficult or complicated challenges, define problems and identify solutions, collect data, establish facts and draw valid conclusions.
Workload Management
Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities to produce work products that are accurate, thorough and on time.
Communication Effectiveness
Convey clear, timely, persuasive messages that positively influence the thoughts and actions of others; interacting respectfully and sensitively with individuals and groups to develop productive relationships and provide customer service.
SELECTION PROCESS & SUPPLEMENTAL INFORMATION:
This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.
Applications will be reviewed as they are received for interview consideration.
Reference checks will be conducted on final candidates and appointment is subject to passing a background check.
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.
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