Office Experience Senior Specialist

WHAT YOU'LL DO

We are looking for a dynamic and driven, team-centric individual who thrives in a fast-paced and challenging environment. The Office Experience Senior Specialist will coordinate, implement, and contribute to a variety of operational and people-based initiatives in support of the office working closely with the OE Senior Manager. This role is essential to the culture of the office and is based in-office Monday through Friday.

Key responsibilities of this role include:

• Working with the OE Senior Manager to develop, implement, and project manage initiatives that improve the office experience for all staff
• Analyzing data to determine trends and potential areas for improvement to inform recommendations to OE Senior Manager and Operations Director.
• Working in collaboration with the Office Experience Team to ensure the smooth day-to-day operation and consistently high level of customer experience and support services for the office
• Providing backup to the other members of the Office Experience Team as necessary, including Concierge and Events teammates, especially on days with multiple internal events
• Creating processes to capture, document, and maintain information relevant to OE projects including internal initiatives (eg, staff engagement), vendor partners (eg, caterers, property management) and processes (eg, safety & security and workplace technology).
• Coordinating in-office and offsite meetings, collaborating with the OE Team to ensure a high level of customer service and seamless logistical support for every detail including catering, room reservation, room set-up, coordination of AV needs with the IT Team, meeting needs of visitors
• Driving content creation for internal staff communication and distribution, ensuring information is accurate, current, and aligned with BCG regional and global guidance (eg Marketing, Legal, Risk)
• Managing Digital Tools for the team, such as Sharepoint sites and Slack workspaces

YOU'RE GOOD AT

• Committing to improving the status quo – we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down
• Building strong working relationships with a broad and diverse set of stakeholders – both senior and junior. You are continually looking outwards and you have a client service mentality that drives your behavior.
• Being Self-motivated – a "can-do" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities
• Making judgment calls – you’re highly professional and diplomatic, you know when to ask for help or advice, and you are perceptive and practical.
• Organization – excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner
• Driving the business forward by connecting the dots
• Leading by example and influence. You are an excellent partner and coach to your teammates.
• Driving culture and positive and supportive team dynamics.
• High degree of flexibility in a fast-paced environment. You manage and balance changing priorities seamlessly and are levelheaded under stress.
• Creatively finding solutions and innovative approaches to solve problems. You proactively identify issues and independently solve difficult problems by applying broad knowledge and experience. You have a strong intellectual curiosity and you’re a creative thinker interested in the bigger picture.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality
• Proficiency in Windows, Word, Excel, PowerPoint, Outlook, and ability to quickly learn new applications and technology tools
• Strong service orientation and hospitality mindset, sensitivity to responding to customer needs
• An “up for anything” attitude and willingness to go above and beyond what is written in this job description
• Strong attention to detail and accuracy, particularly when under pressure
• Excellent communication, analytical, and stakeholder engagement skills.
• A strong work ethic and positive attitude. You exude calm under pressure and drive consensus in tough moments
• A bachelor’s degree with a minimum of 3 years’ experience in a fast-paced environment, ideally within a professional services context

YOU'LL WORK WITH

The Office Experience Team is the backbone of the Washington and FED offices, providing support through Concierge, Meeting Support, Affiliation and Facilities roles. This role reports to the Office Experience Senior Manager.