Office Clerks, General Jobs

We are hiring Office Clerks, General for one of our clients in Jacksonville, FL.

• Retrieves, prepares and maintains medical records.
• Accurately prepares client medical records prior to scheduled appointment time.
• Directs and responds to general public inquires both in the Center and on the telephone.
• Performs other related duties as assigned.
• Collects, analyzes and records interview data about clients.
• Establishes, updates, and verifies patient demographic and insurance information.
• Attends in-service education, staff meetings and health promotion activities as directed or indicated.
• Monitors, accepts and reviews all incoming mail and faxes and disseminates to all appropriate parties.
• Adheres to End of Day (FDO) policy and procedures which includes, but is not limited to, cash drawer maintenance, billing reconciliation and entering chargeable items.
• Performs front desk operations according to established policies and procedures (DOH-Duval Clerical Supervisor, DOH-Duval Billing Manual, DOH-Duval Policy, etc.)
• Provides requested support to team members (providers, peers, clinical staff, interns, volunteers, etc.)
• Reconciles Superbills for errors, obtains corrections and prepares for billing.
• Accounts for and documents fees collected according to established policy.
• Assists with inventory and ordering office clerical supplies as needed.
• Completes Employee Activity Records in a timely manner.
• Photocopies records and reports as necessary for referrals to outside providers.
• Performs client registration accurately and positively (greet patients upon entry; keeps client updated on their status while waiting; ensures client is aware of next appointment, follow up needed, etc. upon appointment completion).
• Provides excellent customer service and quality care experience at every customer encounter for the day-to-day front desk operations, office related duties and billing of medical services provided by the Center.
• Verifies validity of documentation of client's eligibility for care using modern computing techniques and database retrieval.
• Schedules client appointments.
• Answers, documents and/or transfers telephone calls in a prompt, courteous and professional manner.
• Serves as a witness to signature of client consent forms and other documents.
• Register, verify and update client demographic information in HMS/FLSHOTS.
• Charges entry, collects fees, including co-payments, deductibles, and balances from clients according to the established sliding scales, agency policy or private insurance protocols.
• Under the direct supervision of the Clerical Supervisor, this is a highly visible and skilled position involving exercise of independent judgment and Initiative in the DOH Health Center setting.
• Compiles various clerical reports.
• Receives and audits Superbills for completeness and accuracy.

Skills Required

• Social perceptiveness -Being aware of others' reactions and understanding why they react as they do.
• Written comprehension -The ability to read and understand information and ideas presented in writing.
• Information ordering -The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Other job-related requirements for this position:
• Time management -Managing one's own time and the time of others.
• Speech clarity -The ability to speak clearly so others can understand you.
• Knowledge of administrative and clerical procedures and system such as- word processing managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Speaking -talking to others to convey information effectively.
• Mathematics - using mathematics to solve problems.
• Computer -knowledge of computer software including applications.
• Writing -Communicating effectively in writing as appropriate for the needs of the audience.
• Active listening -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Emergency Duty: Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or to perform other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Critical thinking -Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Oral Comprehension -The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Category flexibility -The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Written expression -The ability to communicate information and ideas in writing so others will understand.
• Reading comprehension -Understanding written sentences and paragraphs in work related documents.
• Customer and personal service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite).
• Service orientation -Actively looking for ways to help people.
• Speech recognition -The ability to identify and understand the speech of another person.
• Oral expression -The ability to communicate information and ideas in speaking so others will understand.
• Deductive reasoning -The ability to apply general rules to specific problems to produce answers that make sense.
• Serves as Information and Key Custodian.

Work Hours

• Monday - Friday 8:00am 5:00pm

Additional Information

• Parking: Available
• Dress Code: Business casual

About Us
We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry.