Office Associate (Homecare) Jobs

Position Summary: Serves as the receptionist for the department main phone lines and provides customer service excellence to all callers and visitors. The office associate also provides administrative support such as data entry, reference verification, filing, faxing, ordering supplies, and copying as needed.

Principal Responsibilities:

• Forward and un-forward phones to call center timely and daily.
• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Data entry into HHA Exchange
• Obtain and verify aide trainee references
• Order office supplies as needed
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Greet, screen, and announce all visitors to the department
• Assist in the department orientation of new staff, and any administrative support as requested
• Adheres to the organization’s policy in regards to absenteeism and appearance
• Answers, screens, and directs all home care calls to appropriate party of location; takes comprehensive messages and forwards them promptly.

Salary Range : $16 - $19 / hour commensurate with experience

Job Competencies & Minimum Qualifications:

• Computer literate
• Able to multi-task and work independently with a great attention to detail
• Excellent customer service skills
• HS Diploma/GED Associates preferred; experience accepted as substitute
• 2-5 years of experience in the home care industry; or related industry.
• Excellent customer service skills
• Knowledge of home care concepts, practices and procedures for home care programs
• Excellent verbal and written skills

Working Conditions/Physical Demand: Business office environment with phone and computer use.