Office Assistant - Behavioral Health Services - Remote | Wfh

Welcome to an opportunity to join our team in the vital role of Office Assistant at our outpatient behavioral health office. We're committed to delivering exceptional customer service while maintaining efficient business operations. If you're looking to contribute to a positive, supportive environment, and have a passion for administrative work, this might be the perfect fit for you.
Position Summary
As an Office Assistant, you'll be the welcoming face and voice of our office, providing outstanding service to our clients and supporting our providers. This role primarily focuses on administrative and clerical tasks, ensuring the smooth flow of day-to-day operations, especially during the evening shift.
Key Responsibilities
Warmly greet clients, whether in person, on the phone, or through electronic channels.
Manage client appointments using Google Meet and TherapyAppointment.com software.
Create and maintain client accounts, including data entry into billing systems.
Verify insurance information and document accordingly.
Handle payments, including copayments, coinsurance, deductibles, and payment plans.
Assist with intake paperwork review and data entry.
Manage client intake spreadsheets and record requests.
Maintain provider calendars.
Utilize office software applications for various tasks.
Operate office equipment like printers, copy machines, fax machines, and scanners.
Process daily mail and reconcile checks.
Keep the office area clean, sanitized, and well-stocked.
Participate actively in team meetings and staff events.
Follow established policies and procedures.
Set and achieve personal and professional goals.
Perform other duties as assigned.
Qualifications
High School diploma required; College education preferred.
Previous experience as an Office Assistant, especially in a health or human services setting.
Proficiency with Mac and office software.
Exceptional customer service skills.
Strong organizational and multitasking abilities.
Team-oriented attitude.
Flexibility, reliability, and adaptability.
Problem-solving and decision-making skills.
Respect for confidentiality and adherence to HIPAA guidelines.
Supervision
You will report to the Office Administrative Assistant and receive guidance from the Clinic Administrator.
Office Hours
Monday to Thursday: 7:30 a.m. - 6:30 p.m.
Friday: 7:30 a.m. - 2:30 p.m.
This position is for the evening shift, including Fridays.
Shift Schedule
Monday to Thursday: Open shift 7:30 a.m. - 5:00 p.m., Middle shift 7:45 a.m. - 5:15 p.m., Close shift 8:30 a.m. - 6:00 p.m.
Friday: Open 7:30 a.m. - 10:30 a.m., Close 10:00 a.m. - 2:00 p.m.
If you require alternative methods of application or screening, please contact the employer directly.
Join us in making a meaningful impact on the lives of our clients and our community. Apply today and become an essential part of our dedicated team!
Employment Type: Full-Time
Salary: $ 15.00 18.00 Per Hour