Nurse Education Manager - Behavioral Health Nurse Education - Msw - Full Time/Days

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:

The Nurse Education Manager is an advanced role involving the management, assessment, planning, coordination, implementation and evaluation of clinical and educational activities, including orientation, staff development and competency assessments.

Requirements:

PATIENT EXPERIENCE

• Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of the patient experience
• Communicates quantitative and qualitative information regarding the patient experience to the staff and the Interdisciplinary Patient Care Team.
• Follows up on all patient concerns in a timely manner and provides service recovery as needed.
• Ensures the integration of PHR into clinical activities to enhance Relationship Centered Care.
• Demonstrates proficiency in all aspects of Purposeful Hourly Rounding (PHR) and role models expected behaviors.
• Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.
• Collaborates with the Clinical Nurse Manager/Assistant Nurse Manager/physician dyad and escalates concerns as appropriate.
• Validates staff competency in PHR and provides consistent meaningful feedback with more focused feedback as needed.

CLINICAL/TECHNICAL SERVICE

• Identifies physical, behavioral and emotional characteristics typical for the age group
• Maintains, reviews and evaluates educational record keeping and reporting systems and modifies as necessary.
• Conducts and participates in research activities including pilot studies/initiatives related to education, healthcare management, clinical practice and other associated areas.
• Provides care for patients based on age-specific needs
• Oversees the development and implementation of the budget, including capital equipment allocation, and makes recommendations according to MSHS financial goals.
• Uses age-appropriate communication techniques.
• Modifies approaches based on patient age-specific needs and responses to treatment
• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.
• Age Specific Competencies (Neonate/Infant, Pediatric, Adolescent, Adult, Geriatric)
  • Identifies physical, behavioral and emotional characteristics typical for the age group
  • Modifies approaches based on patient age-specific needs and responses to treatment
  • Provides care for patients based on age-specific needs
  • Uses age-appropriate communication techniques.
• Conducts and participates in meetings related to area of assignment.

ADMINISTRATION/OPERATIONS

• Acts as resource person for staff as regards Department of Nursing policies and procedures.
• Encourages, recognizes and rewards staff participation in quality and safety initiatives, compliance and successes.
• Evaluates all newly hired/transferred staff and participates in the decision to pass the probationary period.
• Interprets and implements collective bargaining agreements affecting staff.
• Acts as a management witness in disciplinary activities.
• Observes established MSHS mandatory educational requirements.
• Participates in the management of external consulting services i.e. schools of nursing, consultations with professional experts.
• Facilitates organizational change initiatives by using effective strategies.
• Evaluates nursing staff performance and mentors, coaches, counsels and disciplines staff as needed.
• Supports implementation of the mission, vision, goals and objectives of the department, throughout the clinical service and individual patient care units.
• Reviews and formulates departmental and program objectives in accordance with corporate policies, strategies and goals.
• Maintains patient/employee confidentiality in the management of information.
• Implements Relationship Centered Care as the Professional Practice Model and Modified Primary Nursing as the Care Delivery Model with support of Purposeful Hourly Rounding.
• Participates in the formulation of departmental policies and procedures based on evidence, best practices, and expert opinion.
• Participates in the ongoing and annual evaluation and performance improvement plans of employees and shares feedback with the Clinical Nurse Managers/Associate Directors/Directors and Senior Directors accordingly.
• Acts as a management representative for the MSHS or department on committees as designated.
• Evaluates staff competencies and compliance with patient care and unit documentation requirements.
• Leads a shared decision making model by establishing a structure of shared governance, just culture and staff engagement in practice councils, departmental meetings and initiatives.
• Participates in the recruitment and retention of hospital staff.

EDUCATIONAL/PROFESSIONAL DEVELOPMENT

• Utilizes learning resources.
• Identifies and designs programs that facilitate organizational development.
• Conducts reviews and evaluates educational needs assessments.
• Fosters a spirit of scholarship, inquiry, life-long learning and innovation for self and others.
• Conducts orientation, in-service, competency and cardiac life support programs.
• Acquires and disseminates knowledge and skills relative to the role, patient population, clinical specialty and global or local health community needs.
• Incorporates ethical principles into decision making for patient and family in collaboration with the clinical nursing staff and the healthcare team.
• Supervises and coordinates the development and updating of orientation plans for assigned areas.
• Coordinates activities for maintaining educational materials.
• Performs as a clinical leader who actively creates and supports nursing practice and an environment of care that reflects clinical excellence.
• Develops, coordinates and implements activities to achieve educational objectives.
• Projects and cultivates a professional image to colleagues by communicating caring, respect, compassion, empathy and trust.
• Meets regulatory, licensure and annual health assessment requirements
• Designs, develops, and organizes training manuals, references, web-based and multi-media instructional aids, and other educational materials.
• Leads shared decision making through unit/service practice councils, nursing department and hospital committees, and clinical service/unit initiatives.
• Identifies learning strengths and needs of designated staff.
• Serves as a professional role model and preceptor for new leadership staff and students.
• Acts as a trainer, facilitator, consultant, and supervisor to orientees.
• Evaluates the effectiveness of educational activities at the level of the learner, the department, and the institution.
• Organizes the environment of care to support clinical colleagues, patients and their families and members of the healthcare team.
• Participates in the development of other staff members and shares behaviors in both in a written and verbal format to nursing leadership.
• Selects appropriate instructional strategies for educational programs.
• Integrates the values of research and evidence-based practice and its application to nursing practice and the environment of care.
• Contributes to the profession of nursing through leadership and participation in professional organizations.

QUALITY AND SAFETY

• Fosters a fair and open culture that encourages error and near-miss occurrence reporting.
• Designs, supports and leads a safe, therapeutic and efficient patient-centered care environment for professional practice.
• Communicates with staff and leadership on compliance with quality and safety metrics.
• Participates in MSHS and departmental performance improvement activities.
• Leads interdisciplinary quality improvement teams using the principles of high reliability.
• Leads staff participation in quality and safety initiatives and mandated compliance measures.

PROFESSIONAL DEVELOPMENT

• Incorporates ethical principles into the decision making process for the patient and family in collaboration with the clinical nursing staff and the healthcare team.
• Disseminates knowledge and skills relative to the role, patient population, clinical specialty and global or local health community healthcare needs.
• Serves as a professional role model and preceptor for new staff and students.
• Performs as a clinical leader by influencing patient care decisions, facilitating patient throughput and acting as a resource person for the unit/clinical service area.
• Contributes to the profession of nursing through leadership and participation in professional organizations.
• Articulates and integrates the values of research and evidence-based practice and its application to nursing practice and the environment of care.
• Fosters a spirit of scholarship, inquiry, life-long learning and innovation for self and others.
• Projects and cultivates a professional image to colleagues and communicates caring, respect, compassion, empathy and trust.
• Facilitates shared decision making through support of practice councils, nursing department and hospital committees, and clinical service/unit initiatives.

GENERAL SKILLS AND COMPETENCIES

• Demonstrates the ability to work in a team displaying effective communication and critical thinking
• Ability to use data entry, retrieval systems and the electronic medical record documentation system in a proficient manner
• Must have relevant clinical experience in area of nursing practice assigned
• Visual, physical, auditory and cognitive ability to assess patient status
• Ability to walk, stand, lift, stoop, push and respond quickly in a variety of situations and for an extended period of time
• Manual dexterity to perform a variety of clinical procedures relevant to practice area (i.e. venipuncture, urinary catheterization, cardiopulmonary resuscitation)
• Evidence of ability to maintain and promote interpersonal relationships, communicate appropriately to others, and work effectively and efficiently to solve problems
• Ability to read, write, understand and speak English in a clear and concise manner
• Physical and mental health necessary to care for acutely ill patients with a broad variety of diagnoses and behaviors on a daily basis

Requirements:

• Professional Board certification in clinical specialty or staff development recommended
• Experience in Nursing Education and/or Nursing Leadership
• Bachelors of Science degree in Nursing and Masters degree in Nursing/Allied Health
• Licensed as a Registered Nurse with current registration in New York State

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination
• We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside ( Formerly St Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $119580 - $144384.52 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.