Noc Technician Jobs

Title- NOC Technician
Location- 100% Onsite in Austin, TX, Pflugerville, TX
JD-

• Can you commit to a technical position providing expertise to clients from within our Network Operations Center?
• Do you desire a competitive compensation with lucrative benefits a focus on professional development?
• Are you a technically sophisticated professional that specializes in troubleshooting and supporting commercial Optical, Carrier, VIP and fiber-based products?

Highlights
Using your sharp technical skills and client-centric focus, you perform front line operations and engineering support to ensure uninterrupted services within our Network Operations Center (NOC). As the NOC Technician, you effectively troubleshoot and resolve issues related to commercial Optical, Carrier, VIP and fiber-based products. You propel success through accurate diagnostics and efficient repairs using advanced deployment and break-fix methodologies.
Experience In

• Networking
• Alarms
• Routing Protocols
• Using Email, Ticketing Systems, Tech specific diagnostic tools
• Granite tools
• Monitoring
• Open System Interconnect (OSI) Model
• Ticketing
• CISCO
• Fix Agents
• Great Communication (this person interfaces with both external and internal stakeholders)
• Incident Management

Nice To Haves

• Client facing experience
• CCNA, CCNP, JUNIPER CERTS
• Any previous telecommunication experience (AT&T, Verizon, T-Mobile Etc.)

Required Keys For Success

• Effective written and spoken English communication skills with all levels of an organization.
• Familiar with high-speed data, digital Video, video on demand (VOD), switch, local area network (LAN), wide area network (WAN) networking, open system interconnect (OSI), model and routing protocols, to include border gateway protocol (BGP), open shortest path first (OSPF), routing information protocol (RIP), enhanced interior gateway routing Protocol (EiGRP) and interior gateway routing protocol (IGRP).
• Basic understanding of Cisco-based commands and use.
• Experience monitoring or provisioning in engineering or technical operations, optical, TDM, Ethernet, multiprotocol label switching (MPLS) and internet protocol (IP) routing.
• Advanced knowledge of multi-system operator (MSO), Telecommunications technologies, hybrid fiber-coax (HFC) and client premise equipment (CPE) devices used in cable.
• Proficient in inventory tools, such as Granite and Nakina, monitoring tools, like ticketing systems, such as Remedy and XMatter and
• Ability to read and follow documented processes and procedures.
• .
• Interpersonal communicator with effective issue resolution and critical thinking skills.
• In-depth understanding of domain name system (DNS), dynamic host configuration protocol (DHCP), email systems and element management systems, such as CISCO CTM and CTC, AlcatelSAM and NetAnalyst.
• Proven ability using email, ticketing systems, web portals and technology-specific diagnostic tools.
• Comprehension of fundamental technical concepts with analytical, organizational and time management skills.
• Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio.