Noc Engineer Jobs

Hi, we’re Carbyne.

We’re on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time.

We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.

About the role:

We're on the search for a NOC Engineer (Tier-1) who will play a key role in Carbyne's support and Operations group. In this role, you will be part of a team that supports Carbyne's cloud infrastructure health and service monitoring, covering mostly morning shifts during the week, as well as during the weekend.

Here’s what you’ll be working on:

• Actively monitor and maintain alerts, Zendesk tickets, and KPIs
• Create and follow PlayBooks methodologies to assure system health
• Assist in troubleshooting for all operative and infrastructure incidents
• Provide first-level proactive support for Carbyne's global customers
• Perform first-triage and incident analysis
• Collaborate with the technical support team and engineering team as needed

Requirements

• Clear understanding of SLAs and KPIs
• Bilingual: English and Spanish speaker - a Must!
• Excellent time management, multitasking, and prioritization skills
• Strong understanding of networking flows and protocols knowledge, with the ability to understand a distributed SaaS environment
• Experienced in generating a variety of reports as requested
• Excellent troubleshooting and diagnosis capabilities
• As shifts are 24/7, slight flexibility is required
• Experienced in creating step-by-step troubleshooting scenarios
• Ability to manage real-time incidents with multiple teams
• The ability to read and understand logs
• Good understanding and experience with managing incidents and supporting systems
• Perceptive, fast learner, and able to perform well under pressure
• Operate in 5 shifts a week, 8.5 hours per shift (07:00am-3:30pm EST; Sunday-Thursday)
• A clear understanding of networking elements and back-end systems
• Excellent communication skills and teamwork

Bonus points for:

• AWS Cloud Practitioner certification, or equivalent
• Team lead or shift management skills
• Experience in similar positions in a SaaS company
• Experience in using a variety of monitoring tools (e.g., Datadog, Rollbar, Kibana, PRTG, SumoLogic, etc.)
• Student for BSc/BA in Computer Science or equivalent

What else we’re looking for:

We’re a mission-driven team with a strong set of values. We take them pretty seriously here at Carbyne, and want to make sure that anyone who joins our team takes them seriously, too.

If you grabbed coffee with any of our team members, you would see that we:

Innovate. We think differently, and don’t lean on standard conventions.

Strive to be better. We’re always looking to improve. We define goals and measure ourselves against them regularly.

Take ownership. We own our actions, complete our missions, and hold ourselves accountable for both. We care deeply about the success of Carbyne, our customers, our partners, and each other.

Are customer-first. We focus on making sure our customers are successful, and we build trust and practice full transparency at all times.

Benefits

• Parental Leave benefit
• Reimbursement for internet and phone expenses
• Comprehensive health insurance
• Reimbursement for commuter expenses (if you work in the office)
• Provide training opportunities for career development
• 401k, matching up to 4% of your salary
• Unlimited vacation days
• One-time budget for purchasing home office settings
• Competitive options plan

Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

Note: We’re unable to sponsor employment visas at this time.