Noc Technician Jobs

The Network Operation Technician is responsible for providing remote service and support needs for Atlantic’s Managed IT customer base. This relates to all technology at the client site, including workstations, servers, printers, networking equipment, and vendor-specific hardware and software.

• A+, Network+, Server+ certification or equivalent preferred.
• Ability to work in a team
• Ability to multi-task and adapt to changes quickly, including re-prioritizing assignments.
• Provisioning and installation of hardware and software as they relate to user workstations.
• Improve customer service, perception, and satisfaction
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Escalate service issues that cannot be completed within agreed service levels
• Remote access solution installation and support VPN, Terminal Services, RDS and AVDs
• Excellent problem-solving skills, ability to troubleshoot and diagnosis technical issues in a timely manner
• Ability to troubleshoot VMware environments
• Minimum of 3 years troubleshooting end-user IT issues
• Service awareness of all organization’s key IT services for which support is being provided
• IT support relating to technical issues involving Microsoft's core business applications
• Ability to troubleshoot network equipment including firewalls, switches and wireless network components.
• Understand processes in the ConnectWise trouble ticketing system, providing timely updates of status to the clients and providing problem resolution details
• Utilize RMM and available network monitoring tools to diagnose problems remotely
• Ensure documentation is properly entered and updated in the IT Glue database
• Strong communication skills, keeping the clients informed of their problem status and resolution.
• VMware, networking, and firewall knowledge.
• Self-motivated with the ability to work in a fast-moving environment
• Support services for Microsoft related technologies. This includes Windows 10 and Windows Server operating systems, as well as the Microsoft Office suite and Office365.
• Ability to work independently to find technical solutions, and an understanding of when problems should be escalated