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Night Auditor, Legacy Hotel At Img Academy

Company

IMG Academy
Address , Bradenton, Fl
Employment type PART_TIME
Salary
Expires 2023-06-07
Posted at 1 year ago
Job Description
GENERAL SUMMARY: The Night Audit Clerk is the sole representative and manger on duty during night time hours. To ensure all revenue is posted to the correct departments and to balance all revenue on a daily basis, completing all necessary reports. To ensure a positively memorable experience is had by guests through exceptional quality and service.
Responsibilities
  • Ensure that all charges for rooms, food, beverage, phones and miscellaneous are posted correctly
  • Assist other departments when needed to ensure world class service to guests.
  • Perform any other duties as requested by management.
  • Attend meetings as required by management.
  • Comply with all Legacy Hotel and IMG credit policies.
  • Assist other departments as needed.
  • Assist other departments when needed to ensure world class service to guests.
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
  • Perform any other duties as requested by management.
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other employees.
  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
  • Have knowledge of and assist in emergency procedures as required.
  • Adhering to all company policies, procedures and business ethic codes.
  • Prepare the Guest Service team for success for the next day and reset the day’s business.
  • Attend meetings as required by management.
  • Handles guest challenges in a friendly and courteous manner
  • Knowledge of all rates, packages and special promotions.
  • Answer guest inquires about hotel service, facilities, hours of operation, restaurants, transportation and entertainment.
  • Maintain regular attendance in compliance with Legacy Hotel and IMG standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain confidentiality of guest and proprietary information, protecting company assets.
  • Greet, register and assign rooms to guests. Be sure to issue room keys to guest or bell staff without announcing room numbers verbally.
  • Must be attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Ensure uniform and appearance is clean and professional, maintain positive working relationship with others associates.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Maintain confidentiality of guest and proprietary information, protect company assets.
  • Compute bills, collect payments and make changes for guest.
  • Perform accounting activities such as balancing accounts and conducting all necessary audit functions.
  • Be familiar with all in house groups. Be aware of closed out and restricted dates.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system including check-in, check-out and reservation process.
  • Record guest comments or challenges, referring customers to managers as necessary.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Answers all phone calls in a friendly and courteous manner.
Qualifications
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Ability to lift and move objects weighing 20 lbs. or more
  • Flexible and long hours sometimes required.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Previous experience in hotel Guest Services is preferred but not required.
  • Ability to stand during entire shift.
  • Ability to work all shifts, including weekends, evenings, and holidays.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have a positive attitude and have a team mindset.
  • Must maintain composure and objectivity while in stressful, high pressure situations.
  • Must be able to convey information and ideas clearly.
  • High School diploma or equivalent required.
Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.