Night Auditor - Dollywood's Heartsong Lodge & Resort - Part Time Year Round

Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Night Auditor who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Night Auditor will be equal parts curious learner, innovator, administrator, mentor and motivator.

The purpose of the Night Auditor is to prepare, balance, and audit all daily postings and transmittals of property revenues. To ensure that all guest service standards are maintained at the front desk. To assist with guest needs during the night audit shift.

Summary of Essential Functions & Responsibilities

• Completes express check out in a timely manner and issues to security for delivery.
• Completes property walk through, ensuring buildings are secure and safety systems in working order.
• Completes the daily sales report and issues to all departments.
• Performs all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills.
• Prepares all computer systems for the following day. Ensures accurate and timely backup files / tapes are maintained on a daily basis.
• Maintains guest service standards at the front desk at all times.
• Prepares, balances, posts, and distributes all necessary reports on a daily basis.
• Contacts management in emergency situations.
• Ensures accurate and timely recording and reporting of all property receipts.
• Follows cash handling procedures as outlined by the accounting department. Collects payment at check out and provides change for guests as needed.

Management reserves the right to change and/or add to these duties at any time.

• Must be able to be productive in a fast-paced, dynamic environment.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Able to tolerate various temperatures while working outdoors.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be self-motivated and disciplined.
• Able to add, subtract, multiply and divide with accuracy.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Able to get along with other employees to work out problems and resolve conflicts
• Able to lift at least 25 pounds.
• Able to meet the physical demands of the job.
• Able to communicate effectively using standard English grammar and punctuation
• Must be able to prioritize and complete work assignments on a timely basis.
• Able to comprehend instructions and retain information.
• Must show appreciation of others.
• Must have professional appearance with good personal hygiene.
• Able to be flexible to handle frequent changes in priorities.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Must be committed to continuous improvement.

• Must be able to successfully pass a background check and drug screen.
• Requires thorough knowledge of business math and customer service.
• Minimum of no less than six months job-related experience.
• Requires operating knowledge of computer equipment, or may require broad knowledge in clerical or service areas.
• This position requires a minimum formal education of a high school diploma.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.