Laundry Attendant - Dollywood's Dreammore Resort & Spa - Full Time Year Round

Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!

Attend to the cleaning process of hotel linens to ensure guests and hosts experience a clean hotel.

Summary of Major Duties and Responsibilities

• Safely operate commercial washers, dryers and folding machines.
• Clean all lint traps in dryers at least 2 times per shift.
• Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor. Set the proper drying and cooling times for different types of linen.
• Completes other duties as assigned.
• Measure and administer cleaning agents to laundry according to product specifications.
• Operate laundering equipment to safely and thoroughly clean and press linen, keeping work area clean and safe.
• Push and pull linen carts that are full of linen.
• Help ensure laundry operations run smoothly by alerting the supervisor when equipment stops working properly.
• Count and stock linen shelves.
• Understand how to program and operate the ironer.
• Participate in monthly linen inventory.
• Comply with attendance rules and be available to work on a regular basis.
• Clean up machines and surrounding areas as necessary per shift.
• Must be able to function in a team atmosphere.
• Sort out all linen that needs to be done.
• Ability to program dryers and washers according to the product load in cycle.
• Operate the folders and other laundry equipment in accordance with the product specifications.

Management reserves the right to change and/or add to these duties at any time.

Personality/Attitude Requirements

• Must be able to prioritize and complete work assignments on a timely basis.
• Must have professional appearance with good personal hygiene.
• Must show appreciation to others.
• Must be self-motivated and disciplined.
• Must be willing to constantly improve.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must display and live out our Lead With Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.

Essential Functions Necessary to Perform Job Duties

• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen.
• Ability to push and/or pull wheeled carts weighing up to 100 pounds.
• Ability to prioritize and organize work. Able to operate industrial laundry equipment required.
• Must be able to push, pull, bend, stoop and lift up to 50 pounds.
• Able to display and live out our Lead With Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Able to tolerate temperatures of 30 to 110 degrees.
• Able to comprehend instructions and retain information.
• Must have manual dexterity necessary to complete all job duties.
• Able to maintain good personal hygiene.
• Able to tolerate a fast-paced, hectic environment.
• Must be willing to work extra hours/shifts to insure customer needs are consistently met.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to work outdoors.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Able to stand continuously while moving, able to lift, bend, stoop, push and pull repeatedly.

• Six to 12 months previous commercial laundry experience preferred.
• High school diploma or equivalent
• Must pass a post-offer background check and drug screen.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.