Part Time Night Auditor

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

Hampton Inn Memphis Walnut

33 Humphreys Center Drive

Memphis , TN 38120

Overview

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities

• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
• Input and update financial information into corporate communications network.
• Prioritize job functions in order to meet deadlines.
• Handle guest requests
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Audit and reconcile financial and statistical reports.
• Must be able to prioritize job functions in order to meet deadlines.
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Respond to governmental inquiries upon receipt.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Prepare and distribute month-end reports.
• Ensure accuracy of all numbers reported including statistics.
• Ensure overall guest satisfaction.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.

Qualifications

• Computer knowledge/skills required.
• Perform other duties as requested by management.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to cross-train in other hotel related areas.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Late/Overnight shift
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Flexible and long hours sometimes required.
• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Must be able to maintain confidentiality of information.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Guest Service Experience preferred.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to show initiative, including anticipating guest or operational needs.
• Attend all hotel required meetings and trainings.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.