Night Auditor - Ac By Marriott

What Makes a McKibbon Hotel Front Desk Night Auditor?

The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm -7am. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

• You will maintain positive guest relations at all times.
• You will train with and learn Food and Beverage operations to fill in as needed.
• You will handle overbooked or 'walked' guests.
• You will process all guest check-ins, and verify registration information with the guest.
• You will resolve guest complaints and ensure guest satisfaction.
• Night auditor will accept and record wake-up call requests.
• Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• You will resolve discrepancies on the room status report with housekeeping.
• You will communicate pertinent guest information to designated departments/personnel
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.

Job Requirements:

• Basic math skills
• Ability to provide excellent customer service and maintain consistent professional demeanor
• Great verbal and written communication skills The ability to create a fun and supportive working environment
• Experience working at a hotel establishment (highly desired)
• Flexible schedule to work 11pm to 7am shifts
• Proficiency with computers
• Previous experience working as a front desk agent or in a similar role
• A high school diploma or equivalent vocational training certificate
• The ability to input and access information in the property management system and/or points-of-sale system

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. Our benefits package covers:

Physical & Mental Wellness:

• Paid time off and holidays
• Full Time Associates:
• Wellbeats APP to support physical and mental wellness
• Comprehensive benefits package including medical, dental, and vision
• Short- and long-term disability
• Life insurance

Financial & Occupational Wellness:

• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development
• Full Time Associates:
• Competitive Compensation with incentives
• 401K Savings Plan with matching funds
• Tuition reimbursement

Personal Wellness:

• 24/7 chaplain services
• Volunteer opportunities
• Fundraising matching funds program
• Exclusive hotel rate discounts