Network Technician Jobs

• Maintain knowledge base of problems and resolutions.
• Install and configure upgrades of desktop operating systems and software (typically Microsoft products).
• Troubleshoot desktop and office applications and printing problems.
• Responsible for repair and maintenance of networked computer peripherals in remote sites, including traveling to the remote site to provide the necessary support.
• Maintain adequate supplies for repair and refurbishment of hardware.
• Provide technical advice in the acquisition and upgrading of all computers and related equipment.
• Maintain user manuals and guides.
• Expedite equipment and software installations.
• Performs other duties as assigned.
• Install and configure virus software and updates for each machine.
• Track inventory and equipment.
• May require to drive a motor vehicle to accomplish assigned tasks.
• This position requires regular and reliable attendance and the employee's physical presence at the workplace.
• Log problem calls, prioritize service requests and assign and track work orders.
• Support new users and resolve password errors.
• Salvage parts for use in building new equipment.
• Conduct cable management of network.
• May be required to work in on-call status during assigned periods.
• Conduct user and service level satisfaction analysis.
• Document all service work performed and provide required reports to supervisor.
• Identify recurring problems to assist in the development of user education and training programs.
• Acts as a technical resource to help users resolve equipment problems.
• Installation, assembly and configuration of desktop computers, printers, scanners and other peripherals.

• Ability to perform under frequent deadlines and/or in response to emergencies.
• Ability to speak clearly and persuasively in positive or negative situations.
• Ability to identify and solve user problems.
• Skill in customer service.
• Knowledge of information security principles and practices, including any of the following; security risk assessment standards, risk assessment methodologies, and vulnerability assessment.
• Ability to establish and maintain effective working relationships.
• Knowledge of operating system platforms, routers, network protocols, and security architecture.
• Skill in troubleshooting and analysis.
• Knowledge of the Microsoft Office Suite of programs.
• Knowledge of Windows operating systems.
• Ability to effectively operate necessary equipment, including but not limited to a personal computer, printer and standard office equipment.
• Ability to deliver information, explain procedures, and to follow oral and written instructions.
• Skill in time management, organization and prioritization.
• Ability to exercise judgment and make decisions in accordance with established laws, regulations, ordinances, departmental policies and procedures.

• Reaching – extending hands or arms in any direction.
• Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
• Crouching – bending body forward by bending leg, spine.
• Talking 1- expressing ideas by spoken word
• Kneeling – bending legs at knee to come to rest at knees.
• Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
• Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Visual Acuity 5 -close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts.
• Visual Acuity 2 - color, depth perception, field of vision.
• Standing – for sustained periods of time.
• Walking - on foot to accomplish tasks, long distances, or site to site.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Crawling – moving about on hands, knees, or hands, feet.
• Pulling - use upper extremities to exert force, haul or tug.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
• Fingering – picking, pinching, typing, working with fingers rather than hand.
• Visual Acuity 4 - operate motor vehicles/heavy equipment.
• Talking 2 – shouting to be heard above ambient noise.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Grasping – applying pressure to object with fingers, palm.
• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Handling – picking, holding, or working with whole hand.

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

• Occasionally exposed to wet and/or humid conditions; extreme cold; extreme heat; and vibration. Risk of electrical shock.
• May be required to work hours other than the regular schedule including nights, weekends, and holidays.
• Contact with internal and external customers, vendors, outside agencies and the general public.

Please note: Benefits do not apply to On-Call, Temporary or Seasonal positions. Benefits only apply to regular Full-time positions and Part-time positions that are regularly scheduled to work 40 hours or more bi-weekly.