Network Control Jobs

Innova Solutions is immediately hiring for Network Control.

Position type: Contract

Duration: 12 months (Temp to Perm)

Location:Melbourne Florida 32919 (ONSITE).

As a(n)Material Management you will:

This innovative position will offer candidates the opportunity to start as a Customer Service Representative (CSR) with the expectation for continued growth and progressing into roles of increasing responsibility and technical knowledge to potentially become a Network Operations Specialist (NOS).

Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment.

Monitor alarm conditions, analyze, and troubleshoot the network to proactively identify and minimize disruption and impact to the FAA network.

Use software tools and procedures, check availability and assign field technicians to jobs.

Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents).

Able to follow standard procedures and prioritize tasks according to urgency and importance, in a team environment and adapt quickly to new procedures and changing situations.

Ability and willingness to learn the OSI Model.

Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies.

Ideal candidate will have proven communication and customer service skills, strong attention to detail and be able to remain calm during urgent situations.

Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours.

Support short-term emergency evacuation to local backup facilities, if initiated.

Qualifications

Requires a High School Diploma or equivalent and a minimum of 4 years of prior relevant experience or 2 years post-Secondary/Associates Degree with 0 to 2 years of prior related experience.