Network Operations Engineer Jobs

Responsible for operating, managing and supporting high profile Commercial customers, 5G network, and network services as well as associated infrastructure in a 7/24 environment.

Examples of infrastructure include routers, switches, CMTS, 5G RAN, Firewalls, etc. Day-to-day operational responsibilities include pro-active monitoring, isolation, triage, and resolution of all network outages/impairments.Serves as operations support for various regions, vendors, and internal/external organizations.Drives standardization and service-focused instrumentation.Contributes to the control network-related activities focused on restoration of outages, clear and concise communication across.Works and directly leads external vendors, third parties, and associated fix agents, when necessary, to address issues across the network, peering arrangements, inter-operability issues, etc.Works with limited supervision and direction while executing associated functions and responsibilities.Follows all operational practices and independently determines/develops approaches for non-routine solutions.Receives general direction in the areas of focus.

Responsibilities

• Collect traces for network faults using vendor-specific tools as well as network probes.
• Document all troubleshooting steps, engagement, event timeline, corrective actions implemented in ServiceNow ticketing system. Corrective actions can range from hardware resets to Network Function stop/restarts. Manage escalation processes as needed for all incidents as outlined.
• Provide remote operational support to detect incidents, troubleshoot problems, and implement resolutions with deployed 5G Core, RAN, Transport and other network systems deployed nationwide.
• This position requires 8 x 5 shift coverage and rotational on-call assistance to support network outages that occur outside standard business hours.
• Assist with schedule/coordination efforts for further troubleshooting, maintenance, and/or hardware replacement requests.Setup dispatch and troubleshoot issues with local field operations to resolve customer/network related issues
• Enter/update Trouble Tickets with technical details as part incident management lifecycle.
• Quickly analyze RAN service and system issues, determine corrective actions and implement steps to restore services, and escalate complex issues to higher Tier organizations – Tier 2/3 etc.
• Engage and escalate issues with vendor Care support teams when critical/time-sensitive support and resolution are needed.
• Support site monitoring/health checks following maintenance activities.
• Ensure seamless ongoing network events/incidents handoffs between BNOC shifts and 5G Tier 2 Ops

Technical Requirements

Product knowledge/foundational understanding of

·Carrier Ethernet

·Cell Fiber Backhaul

·DOCSIS Standards – preferred

·Basic understanding of 5G RAN and CBRS technology

·Responsible for providing input on RCA deliverables

Knowledge/good foundational understanding of network technologies on:

·Open System Interconnection (OSI)

·Layer 1/2 protocols

·Internet Protocols – IP

·Good understanding of Network Protocols

oOSPF

oMPLS

oBGP

oeVPN

·Scripting knowledge a plus

·Cisco switch and router IOS, Juniper switch and router, Ciena service delivery switch

·Network Monitoring applications – Spectrum

·Troubleshooting logfiles, Network connectivity, Signal flow

oOSI model

Education Requirements

Experience - Generally requires 1- 3 years related experience

Education Level – Bachelor’s Degree or Equivalent Job Experience

Field of Study – Computer Engineering, Computer Science or Telecommunications

Preferred Certifications - CCNA or JNCIA