Assistant Manager, Network Engineering & Operations

Overview

The Manager I manages professionals and/or leaders and is accountable for the performance and results of the team. Decisions are guided by policies, resources and business plan. The Leadership impact is the level of service and the team's ability to meet quality, volume, and timeliness of objectives. Network Engineering & Operations: Responsible for network design, planning, installation, and support for distributed computing. Translates business objectives into cohesive network recommendations and solutions. Establishes technical standards, and ensures appropriate interface capabilities with other networks and systems.

Responsibilities

• Manage and direct Tier I and II network operations teams in maintaining continuous network monitoring and connectivity and all specified service levels for all data, voice, video, and wireless services delivered across the WAN/LANs to all customer locations
• Coordinate with the network engineering team on network upgrades/ enhancements and escalated incidents
• Work with internal teams and vendors to ensure the highest service levels while managing the delivery and operational integrity of data center deployments, ensuring reliability and minimum downtime
• Manage network monitoring tools, alerts, and escalation processes and procedures

Qualifications

• Experience in managing personnel and information technology resources
• Advanced knowledge of networking tools such as Solarwinds, LogicMonitor, Splunk, or other third party tools
• Advanced knowledge of automated systems
• Advanced knowledge of Service Life Cycle
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Experience in management of technology operations
• Experience in leading, guiding and coaching professional staff
• Experience with development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.
• Experience in resource allocation and management
• Effective in producing desired results and achieving goals and objectives
• Experience in developing and managing business analyses
• Effective skill relationship building, negotiation and facilitation skills
• Knowledge of change management principles and practices
• Have strong leadership and project management skills, highly motivated, have the ability to prioritize work and perform well in a high volume environment
• Advanced research, analytical and problem solving skills
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Advanced verbal and written communication skills
• Technical background
• Knowledge and understanding of budgeting
• Bachelor's degree in Computer Science, Information Technology, or related field, or the equivalent combination of education, training, and experience
• Experience in working with all levels of staff, management, stakeholders, vendors

Desired Qualifications

• Knowledge of NFCU operations, processes and procedures
• Experience with ServiceNow or other ticketing systems

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.