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Mortgage Loan Officer Assistant

Company

Mortgage Explorer
Address , Camp Hill, Pa
Employment type
Salary
Expires 2023-06-07
Posted at 1 year ago
Job Description

Mortgage Explorer Services has immediate opening in Camp Hill, PA for our Mortgage Loan Officer Assistant position.

The Mortgage Loan Officer Assistant is responsible for assisting in the origination, processing, and closing of loans from end-to-end, including loan set-up, preparation of compliance disclosure documents, submission of file and trailing documents to underwriting, clearing conditions relative to specific lending authority, managing the clear-to-close processing of the file and other duties assigned by the manager. Mortgage Explorer Services LLC emphasises a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.

JOB FUNCTIONS
  • Process the verbal VOE in accordance with policies and procedures
  • Achieve benchmarks in all key areas of compliance, customer service and production
  • Process service requests by managing the website or email requests and customer feedback
  • Track and review all incoming registrations and locks
  • Submit conditions to underwriting. Once reviewed/approved, ensure condition is cleared and the broker or customer is notified of remaining outstanding stipulations. Clear conditions as authorised
  • Order/Review Flood Certification to ensure Flood Notification is sent and tracked
  • Review borrower’s identity as verified via the credit report, outlined in Section 326 of the U.S. Patriot Act
  • Strive to achieve all forecasted production goals, while maintaining quality of work and service level expectations
  • Review products, pricing policies, updates, policies/procedures and announcements
  • Check for accuracy of all compliance metrics, outlined in the Policies and Procedures Manual
  • Provide highest level of customer service to both our internal and external customers
  • Review Fee Sheet, Lock Confirmation, Commitment, Document Expirations, Condo Approvals and all Underwriting and/or Investor Requirements relative to the Loan Approval Decision
  • Review conditions and trailing documents as they are received
  • Review compliance documents and prepare appropriate disclosures
  • Respond timely and accurately to all Quality Control and Compliance Finding Reports
QUALIFICATIONS
  • Integrity – Ability to maintain a high level of confidentiality
  • Planning/organising – Ability to organise work, set priorities and make productive use of time
  • Communication and Contact – Ability to communicate effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company
  • Relationships with Others– Ability to work effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
  • Adaptability – Ability to accept changes in the work environment; manages competing demands and is able to deal with frequent changes, delays or unexpected events
  • Attendance and Dependability – Ability to consistently report to work on time at the scheduled time and is seldom absent. Employee can be depended upon to complete work in a timely, accurate, and thorough matter and is conscientious, about assignments.