Merchandise Associate/Stock Associate - Full Time

Aulani, A Disney Resort & Spa

Mar. 15, 2023

Job Summary:

Assist in the daily operations of one or more of the following highly themed Merchandise locations at Aulani, A Disney Resort & Spa. Apply to this position to be considered for a Merchandise Cast Member!
Kālepa's Store - Located near the lobby, this is a convenient place for our guests to purchase groceries, sundries and vacation essentials for the whole ‘ohana. Merchandise at this location features artisanal island delights that tell the story of Aulani Resort and its celebration of Hawaiian culture.
Hale Manu - Located near the lobby, this upscale boutique allows guests to discover high-end fashion and island flair. From authentic Hawaiian-made products and gifts to jewelry and designer sunglasses, our guests are bound to leave with something luxurious.
The Lava Shack - This convenient poolside shop offers swimwear, beach toys, snacks, beverages, and more.
Special Events, Pop-Up Locations & Carts - Whether its vending merchandise outside on the beach, setting up and breaking down "Pop-Up" locations, or interacting with our guests underneath the stars during ‘Ohana Movie Nights, these mobile shops are examples of how we bring magic to our guests!

Responsibilities:

Enhance the guest experience during their stay through strong product awareness, proactive selling techniques and a positive demeanor. Be prepared to work both indoors and outdoors supporting either a retail location or a merchandise cart.

• Stock Receiver - Unloads and process hard-line and soft-line products through demonstrating the ability to meet and/or exceed productivity standards.
• Grocery Delivery - Responsible for overall delivery of grocery items to all Guest rooms throughout the Resort.
• Pin Trader/Hat/Leather Personalization - Share pin trading knowledge, embroider guest names on hat products purchased, and engrave guest names on pre-determined leather items.
• Greeter - Greet and thank each guest as they enter and exit the location; assist with directions, event schedules, provide samples, and other information requested by guests as necessary.
• Guest Service - Proactively approaches all guests and offers options while increasing revenue opportunities.
• Stock Runner - Straiten, receive, process and replenish merchandise with a sense of urgency and attention to detail to meet productivity standards; accurately identify out-of-stock products by utilizing the merchandise handheld, accurately picking product via merchandise stockroom and successfully communicating out-of-stocks.
• Retail Agent - Process merchandise transactions following proper POS procedures; select locations may have you selling bottled liquor.

Basic Qualifications:

• Follow proper cash handling procedures.
• Follow Open/Close procedures for cashiering role, including, but not limited to counting out and balancing of funds at beginning and end of shifts.
• Adhere to loss prevention guidelines.
• Follow stock replenishment procedures.
• May also be asked to work in specialized areas, as needed, additional training required.

Preferred Qualifications:

• Basic mathematical skills are necessary.
• Knowledge of Hawaiian/Japanese language preferred.
• Sales experience helpful, and/or feeling comfortable with suggestive selling.

Additional Information:

SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
SUBMITTING YOUR APPLICATION
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Keyword: Aulani Casting, aulanicasting