Full Time Member Services Representative

JOIN OUR TEAM!

At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordable, high-end fitness experience.” We Set the Tone” as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the fastest-growing franchises and operators of fitness centers in the United States, One World Fitness is just getting warmed up. Currently with 33 locations across the East/West Coast and expected to double the number within the next 3-4 years. We are continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future for the leadership of tomorrow.

Job Summary: Member Services Representative

(MSR) position at Planet Fitness is more than just a job, it is an opportunity for personal development, leadership, organization and to maximize your career while helping improve the lives of our members...the upbeat environment and friendships you will gain are a bonus too! Our MSR’s are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working with us you will have the opportunity to learn skills applicable to any future job, develop life-long relationships, and grow your career with the company. We believe in promoting from within and most of our managers started out in this role.

Essential Duties And Responsibilities

• Taking prospects on tours
• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforcing the Judgement Free zone
• Handle all front desk related activities including:
• Create connections with the community!
• Facilitate needed updates to member’s accounts.
• New member sign-up.
• Help members download PF Mobile App
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Take prospective members on tours.
• Promotes sales of Tanning lotions and Memberships.
• Completed assigned cleaning areas.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Always smile and be courteous.
• Check members into the system.

Qualifications/Requirements

• Experience in Sales
• High School diploma/GED equivalent required.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Basic computer proficiency.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• A passion for fitness and health.
• Customer service background preferred.
• Strong listener with the ability to empathize and problem solve.
• Must be 18 years of age or older.
• CPR Certification AED/First Aid /CPR

Physical Demands

• Continual talking in person or on the club phone during shift.
• Continual standing and walking during shift.
• Must be able to occasionally lift to 50 lbs.

If you would enjoy being part of a team first performance-based company than this is the place for you! We are seeking for an asset who enjoys new challenges and lets their ambition/hard work be a factor in overcoming these. We provide all the tools, but it is about how you use them to build your success.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.